B2B COE Ascend Technical Support
B2B COE Ascend Technical Support
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Salary Not Disclosed
1 Vacancy
Job Description
- Provide remote technical support for Experian clients through Salesforce email chat and phone
- You will provide first time resolution to cases opened by clients through analysis investigation documentation check and troubleshooting
- Collaborate with our teams including product development to resolve complex technical issues and escalate
- You will participate and provide input to the design and testing phases of new projects
- Document interactions with costumers including troubleshooting steps solutions provided current action owner and followup plans.
- Help create knowledge base articles through the Knowledge Centered Service methodology
- Stay informed about product updates new features and industry trends related to the supported products
- Work on other assigned tasks by management
Qualifications :
- 13 Years of Desktop Support HelpDesk or IT related support
- 1 year experience in a contact center environment
- BA degree or equivalent experience
- Windows Server/Linux environment CLI FTP XML Json AD
- English Level B2
Additional Information :
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
