Customer Journey Expert - Daily Banking Product in-life (9-month secondment)
Customer Journey Expert - Daily Banking Product in-life (9-month secondment)
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Job Description
Are you ready to take your career to the next level
At ING Australia we offer you the chance to build a career as unique as you are with the global scale inclusive culture and cuttingedge technology to become the best version of yourself. We value your unique voice and perspective to help ING Australia become even better. Join us and make a difference in our customers lives by shaping the way they bank and empowering them to stay a step ahead in life and business.
As part of the Daily Banking Tribe youll drive the endtoend performance of the Daily Banking business through the development of a clear strategy and collaborative crossfunctional execution. This 9month secondment opportunity is perfect for an experienced Customer Journey Expert to support the development of Daily Banking product strategy and execution.
Youll work closely with customers and business partners to design and build customercentric products lead our sustainability agenda and manage risk effectively.
Dont miss this chance to build an exceptional experience for yourself and make a real impact.
Apply now and be part of a team thats shaping the future of banking!
What youll do:
- Develop and maintain marketleading products with customercentric features.
- Prioritise opportunities to increase noninterest income.
- Manage efficient product operations including costreduction and digitisation initiatives.
- Ensure product governance and compliance with regulatory requirements.
- Support product lifecycle development and inlife product strategy management.
What were looking for:
- 5 years of product management experience.
- Customerfocused: Ensures positive customer outcomes and experiences.
- Agile environment: Capable of functioning optimally within Agile teams.
- Creative thinker: Enjoys working in multidisciplinary teams.
- Excellent communication and stakeholder management skills.
- Analytical skills: Makes datadriven decisions.
- Proficient in Microsoft Office: Especially Excel and PowerPoint.
- Proven experience: In transaction and savings product management.
- Leadership in product changes: Improved portfolio growth retention and customer experience.
- Customercentric: Develops propositions with customer needs at the core.
Whats in it for you
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
About Us
At ING we want to make life simpler and more worthwhile for everyone who banks with us for the people who work with us and the community at large too.
When you come to work at ING youre joining a team where individuality isnt just accepted its encouraged. Weve built a culture thats fun friendly and supportive its the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently take ownership of their work and make great things happen. Were here to help you get ahead. And with our global network theres plenty of scope to take your career in new directions perhaps even ones youve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place youd feel at home Wed love to hear from you.
(One last thing ING operates a direct talent sourcing model. So no agency introductions please.)
Need more
Contact Rachel Yuen on
Applications close 16th May 2025
Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager
ING is Australias most recommended bank according to RFi XPRT Survey February 2021 July 2021 (n 31903) when compared to customers of 20 other banks operating in Australia.
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Employment Type
Full-Time
