Contract / Key Account Manager
Contract / Key Account Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Contract and Stakeholder Management
- Act as the central point of contact between client representatives TSS representatives and service delivery down to the site level.
- Ensure all stakeholders are aligned and contractual obligations are understood and met.
- Manage service level agreements (SLAs) timelines and scope ensuring performance standards are upheld.
Delivery Oversight and Coordination
- Oversee service delivery across the contract at multiple sites.
- Coordinate activities to ensure endtoend service delivery.
- Monitor KPI delivery flag risks and implement mitigation actions in conjunction with the operational teams.
Commercial Performance and Profitability
- Monitor the financial performance of the contract focusing on cost control efficiency and return on investment.
- Identify opportunities for improved operational outcomes and cost optimization.
- Ensure timely billing procurement coordination and profitability tracking.
Reporting and Communication
- Prepare and deliver clear regular updates to internal and external stakeholders on progress issues and outcomes.
- Maintain project documentation timelines and issue logs.
- Facilitate meetings workshops and reviews with internal and client teams.
Required Experience:
Manager
Employment Type
Full-Time
