Brand Quality Manager - Propulsion

Job Description

Work Arrangement

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Warren three times per week at minimum.

The Role

Join the Brand Quality Propulsion team in an exciting position Brand Quality Manager Propulsion. This is a multifaceted role focusing on product quality reliability durability and issue remediation for batteries drive units power electronics transmissions and engines.

Brand Quality is responsible for improving customer retention and the vehicle ownership experience by quickly resolving product quality concerns and providing multifunctional closed loop solutions for current and future vehicles. Positions in this area of the business require creativity initiative independence in judgment and action strong leadership and excellent communications.

What Youll Do

• Identify and assess quality and durability issues using Warranty Parts Center reviews product reports warranty data and field cases (FSE TAC ParTech).

• Drive issue resolution by collaborating with Design Release Engineers (DREs) QRD teams Supplier Quality Engineers (SQEs) Supply Chain Purchasing and Leadershipdocumenting findings in PRTS.

• Manage field communications including Technical Service Bulletins Preliminary Information bulletins emerging issues videos Global Connect messages and Tech Link articles.

• Support GM field personnel call centers dealers and service teams in resolving product service and technical issues efficiently.

• Monitor warranty data and field reports to proactively identify trends and facilitate solutions.

• Ensure timely documentation of issues in PRTS while keeping QRD teams BQMs DREs SQEs and other key stakeholders informed.

• Champion customer and dealer feedback during Warranty Work Cell reviews and special part return evaluations.

• Lead Warranty Waste Reduction and Avoidance initiatives tracking impact and improvements.

• Participate in warranty review and teardown meetings providing updates on quality issues and resolution progress.

• Engage in CPIT meetings contributing to continuous process improvement and technical excellence.

Additional Job Description

Your Skills & Abilities (Required Qualifications):

• 3 years of experience in automotive service and parts business with direct involvement in dealer and field service operations.

• Bachelors degree in Engineering Automotive Technology or a related field or an equivalent combination of education and experience.

• Proven ability to collaborate and influence across functions and organizations effectively driving change and operational improvements.

• Strong analytical communication and interpersonal skills fostering global relationships to resolve complex issues.

• Experience working crossfunctionally and crossculturally demonstrating adaptability in diverse business environments.

• Exceptional multitasking and project management skills balancing multiple initiatives while working independently with minimal supervision.

What Will Give You a Competitive Edge (Preferred Qualifications):

• Some exposure to propulsion systems with an understanding of their role in automotive or related industries.

• Exceptional communication skills with the ability to convey complex ideas clearly in both oral and written formats.

• Strong decisionmaking abilities demonstrating adaptability and effectiveness in navigating ambiguity.

• Expertise in managing multiple assignments maintaining composure while ensuring highquality execution.

• Indepth knowledge of product development warranty processes and service operations driving efficiency and continuous improvement.

This job may be eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATIONRELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g. H1B OPT STEM OPT CPT TN J1 etc.)

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About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals dependent on role needs. Every day we want every employee no matter their background ethnicity preferences or location to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and wellbeing of you and your family. Our comprehensive compensation plan incudes the following benefits in addition to many others:
Paid time off including vacation days holidays and parental leave for mothers fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive) dental vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional personal educational or volunteer is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GMis an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment all practices and decisions relating to terms and conditions of employment including but not limited to recruiting hiring training promotion discipline compensation benefits and termination of employment are made without regard to an individuals protected characteristics. For purposes of this policy protected characteristics include an individuals actual or perceived race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth lactation and related medical conditions) gender identity or gender expression sexual orientation weight height marital status military service and veteran status physical or mental disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment email us ator call us at. In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.