IT Technician - Entry Level
IT Technician - Entry Level
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Job Description
Compensation:$21.63 23.00 Hourly
Join Chimes and go further to help others go far! Chimes is a notforprofit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.
Our vast array of services educational employment vocational residential habilitative and behavioral health is delivered through a network of national and international affiliates. This allows us to take a comprehensive holistic approach to improving the lives of every person we serve those who receive and those who reap the benefits of our innovative responsive solutions.
PRIMARY RESPONSIBILITIES:
- Technical Support:
- Respond promptly professionally and proactively to incoming service requests.
- Deliver help desk support for enduser hardware software and connectivity.
- Perform Active Directory (AD) and Office 365 user administration including account setup maintenance and troubleshooting.
- Image configure and deploy new systems ensuring optimal performance and enduser satisfaction.
- Record all work and communication in the ticketing system for accurate tracking and reporting.
- Training and Development:
- Conduct user training as needed to enhance understanding and usage of IT systems and tools.
- Professional Responsibilities:
- Maintain regular attendance in alignment with the assigned work schedule and organizational policies.
- Participate in inservice training staff meetings and other professional development opportunities.
- Foster a collaborative and cooperative work environment with staff supervisors customers vendors and other stakeholders.
- Organizational Values and Additional Duties:
- Serve as a positive role model for colleagues and individuals served.
- Adhere to organizational policies and procedures while promoting professionalism.
- Perform other duties responsibilities and special projects as assigned.
QUALIFICATIONS:
Knowledge and Skills:
- Proficiency in Windows 10 and 11 administration Active Directory management and Office 365 user administration.
- Experience troubleshooting and supporting enduser hardware and software.
- Basic understanding of network connectivity troubleshooting.
Experience:
- 12 years of experience in a technical support or similar role.
- Relevant certifications (e.g. CompTIA A Network Microsoft certifications) are recommended but not required.
Whats in it for you
Total Rewards (For FullTime Employees >30 hours/week):
- Competitive Pay
- Medical Dental and Vision Insurance
- Tuition Reimbursement options
- Flexible Spending Accounts (Health Dependent and Transportation)
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Employer Match
- Employee Recognition Programs
- Employee Referral Bonus opportunities
- Discounts through Tickets at Work
- And More!
Want to learn more
To learn more about Chimes and how you can achieve personal and professional growth within a purposedriven organization visit us at: Experience:
IC
Employment Type
Full-Time
