ProAssure Systems Specialist
ProAssure Systems Specialist
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Job Description
As a ProAssure System Specialist you will support the implementation and administration of Strykers Vocera Smartbadge solution. You will be the goto resource for nurses and clinicians at the customer site to train them on our handsfree communication product. Your workflow knowledge people skills and troubleshooting ability help us deliver on Strykers mission to make healthcare better.
Primary work location: 6900 North Pecos Road; North Las Vegas NV 89086
What you will do:
- You will manage multiple Vocera databases and establish and document processes for maintaining data integrity
- Manage Vocera servers software updates OS maintenance backups and collaborate on antivirus server monitoring and disaster recovery practices
- You will manage Vocera devices: Maintain accurate inventory records manage the RMA process and spares pool and document all processes
- Train users to use Vocera effectively; collaborate with the customer to establish document and deploy sustainable training processes
- Provide onsite support for reporting and resolving end user issues including issues with Vocera equipment database and training
- Provide onsite support for troubleshooting resolving and reporting technical issues to the appropriate support organization
- Develop and administer end user satisfaction programs including regular end user satisfaction surveys per the customers guidelines
What you need:
Required:
- Bachelors degree required preference for relevant degree in Nursing Business or IT. or an additional 6 years relevant work experience.
- 4 years clinical or healthcare IT (HIT) experiencerequired
- Must be a US Citizen
Preferred:
- Demonstrated success in delivering excellent customer support
- Prior experience supporting clinical end users through rounding and training
- Demonstrated success working with physician and nursing staff
- Experience with clinical workflow analysis and design
- Experience with Cisco wireless networks and equipment
$92000 to $140800 salary plus bonus eligible benefits. Actual minimum and maximum may vary based on pay is based on skills experience and other relevant factors.
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.Required Experience:
Unclear Seniority
Employment Type
Full-Time
