Associate, Client Support
Associate, Client Support
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Job Description
About the Role:
Grade Level (for internal use):
07Whats in it for you:
An exciting opportunity for someone with an analytical approach who thrives in a fastpaced environment and has an interest in financial markets.
An opportunity to facilitate and improve the settlement process by providing support to and collaborating with clients and internal teams.
Exposure to an exciting financial market and interaction on a daily basis withclientsof varying levels of seniority.
An exciting opportunity to learn about finance banking and high technology.
Responsibilities:
General support of the Platforms
New user onboarding account maintenance resolution of client issues or questions and provide walk throughs on how to operate within the platform.
Creation and maintenance of entity identifiers
Analysis of client administrative details and tax forms
Work with a global team responsible for frontline client services
Must consistently adhere to all internal procedures
Be proactive in identifying problems. Either work with peers on a resolution or escalate them to management.
Capture and channel user feedback to the management team to facilitate the continuous improvement of our products and services
Ad hoc duties and projects as requested by the team leader
The role will continuously evolve depending on the candidates competencies to ensure challenge and growth. You will be empowered to the extent of your capacities.
What Were Looking For:
Ability to think laterally analyze and question processes
Proficient in MS office
Team player
Ability to identify and escalate issues or concerns
Excellent prioritization skills ability to multitask and work in a fast paced environment a requirement
Eager to learn with strong analytical and problemsolving abilities
Great organizational skills are a requirement
Must be able handle stressful customer situations with patience and poise
Proficient PC skills especially in Microsoft Word and Excel.
Demonstrated knowledge and experience in working with internetbased applications
Ability to review processes and suggest improvements
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision Professional (EEO2 Job CategoriesUnited States of America) OPRTON203 Entry Professional (EEO Job Group)
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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