Case Manager - Case Management Program
Case Manager - Case Management Program
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Job Description
THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT INC.
975 KELLY STREET SUITE 401 BRONX NEW YORK
Position Available
Job Title: Case Manager Case Management Program
Supervisor: Program Director
Job Status: Full Time / 35hrs per week
Job Location: Hybrid in Office/ and Work from Home
Salary Range: $60k $63k /Exempt
Foundedin1980 NeighborhoodSelf HelpbyOlderPersonsProject(SHOPP)is anonprofit socialservice agencylocated intheBronxservingolderadultsandfamiliescaringforanillfrail ordisabledlovedone. SHOPPs mission is based on the philosophy of selfhelp.We believe that older adultsare capable of helpingthemselves and helping others improve their capacity to deal with the physical emotional social and financial challenges they face as they age.
SHOPP has several service programs thatincludesCommunity Care Network Program (CCNP);VIPElder Justice;NYConnectsoftheBronx;Case Management & Friendly Visiting Program; Caregivers Program Lafayette Estates NORC Program; Older Adult Centers: Casa Boricua Leon Soundview and Guess.
Job Description
The purpose of the Neighborhood SHOPP Case Management Program is aimed at maintaining and assisting homebound older adults in living independently in the community and reducing social
isolation. Utilizing a strengthsbased approach Case Management objectives include identification of needs and capabilities through a comprehensive intake and assessment process determination of eligibility for DFTAfunded inhome and social adult day services homedelivered meals and other supportive services; monitoring advocacy linkage to community services and resources followup on referrals and service provision. The Case Manager reports directly to the Social Worker Team Leader.
The position requires a Baccalaureate Degree in Social Work from an accredited school and experience in a social service setting. Knowledge and experience with the older adult population and community based services are also preferred. Essential competencies knowledge and skills include advocacy brokerage care coordination communication problemsolving collaborative teamwork and a dedication to empowerment and strengthbased social work practice. The ability to work with a diverse population and Bilingual skills in Spanish is helpful. Computer literacy is mandatory and knowledge of STARS is also helpful. The Case Management program follows a hybrid schedule with mandatory monthly home visits in the South Bronx. Conducting home visits may require walking up and down stairs. All staff must be able to travel and report to the office 23x a week and attend inpersontraining meetings or events.
The Case Manager is specifically responsible for the following:
- On a rotation basis serve as the backup Intake Worker and conduct intake screening interviews with referral sources and/or clients;
- Maintain a caseload as assigned by the Social Worker Team Leader;
- Conduct inhome assessments to identify goals available resources and strengths eligibility for
benefits and entitlements and need for longterm services. Equipment ranging in weight up to 5 lbs. may be necessary to travel with for home visits; - Establish a collaborative helping relationship with clients and family support systems that
uphold the dignity and selfdetermination of the older adult; - In collaboration with the supervisor develop initial and longterm care plans; recommend
services and monitor waiting lists; - Maintain regular bimonthly contact with the client and informal supports for mutual evaluation and monitoring the adequacy of care plans and service delivery in a timely manner;
- Provide crisis intervention services and assist clients in the development of emergency
contingency plans; - Maintain complete and wellwritten documentation of case records in STARS;
- Communicate with referral sources and other community resources to ensure timely and
appropriate service delivery; - Provide client education and advocacy; Actively assist in timely referrals/ applications/
recertifications to other nonDFTA service providers to ensure the conservation of limited
resources; - Determine cases eligible for termination and close within the guidelines of program procedures;Complete a minimum of 16 hours of annual training;
- Work as part of a team focusing on collaboration cooperation and shared staff roles and case
assignments; - Participate in SHOPP staff training programs staff meetings and other meetings as assigned;
- Involvement in a supervisory relationship with the supervisor and accept peertopeer
supervision; - Conduct selfassessments for probationary and annual performance evaluations;
In collaboration with the team develop work/offsite schedules; - Request leave time and petty cash in a timely manner;
- Maintain complete program records in a timely manner along with reports required for
documentation and statistical reporting for funding sources; - Conduct outreach informational and program presentations to community groups; represent
SHOPP at interagency coalitions professional venues; - Identify socially isolated older adults and refer to the Friendly Visiting Program;
Communicate with the Friendly Visiting Coordinator or assigned volunteer as needed; - Assist with community public relations and promotion of SHOPP and SHOPP events; Perform other tasks as assigned by the Program Director/Assistant Program Director.
SHOPP is an equalopportunity employer that fosters a diverse inclusive and respectfulworkplace. Incentive Benefits: Commuter Benefits 403B Retirement Plan Paid Time Off (PTO) etc.
ATTN: Tynisha Rodriguez Chief Program Officer
EQUAL OPPORTUNITY EMPLOYER
Required Experience:
Senior IC
Employment Type
Full-Time
