Community Based Crisis Services Program Coordinator - Iowa CCBHC
Community Based Crisis Services Program Coordinator - Iowa CCBHC
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1 Vacancy
Job Description
At Heartland Family Service we are committed to building a culture that is trauma informed values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation as it encourages our employees to bring various experiences and uniqueness to the workplace.
Certified Community Behavioral Health Clinic (CCBHC) helps provide comprehensive coordinated mental health and substance use services to the individual. CCBHC utilizes an integrated person and family centered treatment plan to help ensure the individuals needs are being met. CCBHC offers access to care for any individual seeking help for mental health substance use or community support regardless of diagnosis residence or ability to pay. The goal of CCBHC is to provide a one stop shop for behavioral health services to the individual.
If you believe in our mission of creating healthy families and communities and like a fast pace collaborative and teamoriented environment then Heartland Family Service is the agency for you.
SUMMARY DESCRIPTION OF WORK
Professionals at this level are experienced and able to work with a minimum of supervision. Educational requirements are very specific. Decision making problem solving and highly developed interpersonal skills are critical. This position will work within a team environment.
Work Schedule: 40 hours per week
Click to see benefits and company perks
MINIMUM QUALIFICATIONS (one or more of the following qualifications to be met):
- Bachelors Degree in psychology social work nursing education) and a minimum of two years of experience in behavioral or mental health services.
- High School Diploma and three years of experience within the human services field
Essential Duties and Responsibilities
- Supervise hire and train oncall staff to serve as triage for incoming CommunityBased Crisis calls.
- Responsible for tracking staff training time and FTO.
- Manage payroll of oncall staff.
- Stay up to date on the crisis care continuum in Iowa and Nebraska by continued education and participation of meeting and networking opportunities.
- Provides triage and crisis intervention of clients for referral sources such as community members law enforcement or school systems.
- Assesses client needs and makes recommendations and referrals to the appropriate levels of care.
- Establishes an intervention plan with client and referral source participation which specifies immediate treatment needs and followup.
- Provide case management services as needed to fill in.
- Input referrals via EHR system for responders and clinicians.
- Maintains relationships with key community resources by consistent networking and outreach as well as provide referrals to clients.
- Ability to handle complex cases.
- Ability to smoothly communicate with responders clinicians and referral sources.
- Assumes responsibility to be oncall to triage Monday through Friday. Hours include availability from 8 AM to 8 AM on weekdays the entire weekend and holidays. Oncall requires answering and triaging crisis calls to determine most appropriate response modality/referral.
- Is dependable and punctual regarding scheduling and attendance.
- Tracks and maintains call data to support continued communitybased crisis work.
- Ability to be proficient in Microsoft Office to adequately track and monitor call volume and ongoing staff scheduling
- Identify barriers and gaps in services and works collaboratively with Program Director to improve service areas.
- Updates and maintains a complete oncall triage schedule and covers when necessary.
- Refers to other Heartland Family Service CCBHC programs and other community services as necessary either concurrent with services or for aftercare.
- Maintains clinical records meeting established standards of timeliness and completeness.
- Is prompt and accurate in completing all required reports and other requirements.
- Displays a courteous and caring attitude at all times to the clientele volunteers and visitors of the Agency.
- Manages and oversees activity in call center platforms.
- Cooperates and collaborates with program area staff volunteers and other Agency staff.
- Abides by all specific program and Agency procedures policies and requirements.
- Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
- *Creates maintains and shares an appropriate and dynamic selfcare plan.
- *Strives to make connections between the agency and the larger community whenever possible to contribute to the agencys ongoing fundraising and friendraising efforts.
- *Essential functions of this job are to be performed remotely from home on the HFS remote worksite.
- Performs other program related duties as assigned.
*DENOTES ESSENTIAL JOB FUNCTIONS
Required Experience:
IC
Employment Type
Full-Time
