Senior Business Systems Analyst

COMPANY OVERVIEW

Global Atlantic Financial Group is a leading insurance company meeting the retirement and life insurance needs of individuals and institutions. With a strong financial foundation and risk and investment management expertise the company delivers tailored solutions to create more secure financial futures. The companys performance has been driven by its culture and core values focused on integrity teamwork and the importance of building longterm client relationships. Global Atlantic is a whollyowned subsidiary of KKR a leading global investment firm. Through its relationship the company leverages KKRs investment capabilities scale and access to capital markets to enhance the value it offers clients. KKRs parent company is KKR & Co. Inc. (NYSE: KKR).

POSITION OVERVIEW

The Global Atlantic Individual Markets Communications team is looking for a Senior Business Systems Analyst to lead crossfunctional analysis and activities which inform both strategic change and operational processes throughout the company. The right person for this role has excellent analytical abilities has a demonstrated ability to apply analytics to solve business problems and identify opportunities and has a strong understanding of business strategy operations and KPI development.

Global Atlantic is seeking a candidate to join the Individual Markets Operations team to support the building out of a center of excellence for all policy print policy statements and correspondence.

Responsibilities include but are not limited to:

• Support the Individual Markets strategy for delivering a modern marketleading experience with correspondence through both mail and edelivery formats.
• Collaborate with Print thirdparty service providers and internal business partners to optimize efficiency and scale across Individual Markets while reducing risk and expenses.
• Creation and submission of ad hoc mailing requests.
• Participate in the establishment of policies procedures and strategies related to the efficient administration of policy print anniversary statements and policy confirmations.
• Analyzes system problems impacting print and develops recommendations to solve.
• Analyzes customer impact of print problems impacting business processes and develops and implements recommendations for remediation and customer communication.
• Maintain comprehensive documentation of validation audits and results.
• Participate in projects to define and document validation requirements.
• Maintain and develop validation plans for product launches product changes and inforce business.

QUALIFICATIONS

• Bachelors degree and at least three (3) years of business systems analysis experience in Retirement business with a Life and/or Annuity subject matter expertise in new business or policy administration.
• Strong computer skills including MS Excel MS PowerPoint Adobe Acrobat Query tools XML editor and data warehouse a plus.
• Strong analytical skills including the ability to quantify impacts and synthesize data from multiple sources.
• Ability to elicit detailed functional and nonfunctional requirements from key stakeholders.
• Experience with business modeling or process mapping.
• Experience handling ad hoc mailings and mail file data scrubbing.
• Demonstrated selfstarter and effective individual contributor.
• Strong organization and interpersonal skills.
• Agile experience is preferred. Scrum master or Product Owner experience is a plus.
• Ability to excel and lead in a fastpaced environment while taking on diverse responsibilities.
• Ability to understand document and effectively communicate up and downstream systems and process impacts.
• Excellent communication skills work ethic and a high level of personal integrity and accountability.
• Proven ability to successfully handle competing priorities and multiple deliverables.
• Experience working with external vendors and outsourced business models is a plus.
• This position is not eligible for visa sponsorship now or in the future.

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The base salary range for this role is

$50500 $84000 USD

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Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industryspecific regulatory requirements state and federal laws.