C- Suite Operations Lead

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C Suite Operations Lead

Our C Suite Operations Lead will be based from our clients Head Office and will be responsible for providing a personalised service for the CSuite executives and their guests. Ensuring the day to day facilities meet their needs and is providing them with the ability to function with no disruption.

Working closely with the Workplace services team the individual will ensure safety quality and customer service is of the highest calibre for our partners Senior Executives.

The successful candidate will have worked in a similar environment for a minimum of 10 Years and have a proven track record of service quality and excellence management and delivery.

Role and Responsibilities

• Providing personalised service to the Senior Executives their Assistants and their Clients

• Working with the Workplace Services (WPS) Team to meet the needs of the CSuite and their guests

• Liaison with client support teams (Security Chauffeur Events IT/AV and others)

• The desire to identify opportunities for improvement and service development

• Having a deep knowledge of all the office amenities

• Ensuring the standards of the services and facilities are at the highest levels for your areas of responsibility

• Identify opportunities for improvement and service development primarily withing the Host function and not limited to the head office location.

• Act as a source of aspiration in service excellence for colleagues and Host team members. Work with Site Leads for any feedback and improvements identified.

• Overseeing and supporting the hospitality function in managing small events and fine dining experiences on site

• If required to do so provide external support to the Senior Executive and their Executive Assistants (EAs) for booking services and managing events

• Ensure the quality of Hospitality Services are of the highest standards including but not limited too event support food and beverage services and the customer & client journey

• Build relationships with EAs and the Executives

• Develop a watching brief of the Senior Executive meetings and ensure the WPS Team are advised and coordinate the response to those meetings

• Ensure testing of environments where necessary prior to meetings

• Daily morning walks of the client space make recommendations to the WPS team for improvement

• Deliver the professional greeting of clients and visitors to the highest standards

• Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required

• Ownership and accountability of the successful operational delivery of the Csuite areas

• Assist with defining and embedding the service at the new London HQ

Core Competencies

• Advanced customer relationship skills

• The ability to anticipate the executives needs and solving their problems

• The ability to communicate at all levels

• Previous experience in a similar role for a minimum of 10 years

• Excellent verbal and written communication skills

• Discretion is paramount

• Strong attention to detail

• Polite and friendly nature with excellent people management skills

• Ability to operate with minimal input from senior management exercise excellent judgement and decision making and be totally customer service driven

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 44(0) to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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