Customer Service Representative
Customer Service Representative
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Job Description
Sanford Health is one of the largest and fastestgrowing notforprofit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Work Shift:
8 Hours Day Shifts (United States of America)Scheduled Weekly Hours:
40Salary Range: $16.00 $25.50Union Position:
NoDepartment Details
You will be joining a team of friendly professional individuals working together.Summary
The Representative of the Sanford Health will provide effective and efficient handling of phone calls from or to Sanford Health members providers and colleagues ensuring a positive experience for all members in a fun and fastpaced atmosphere.Job Description
Quickly assess the level of complexity of cases and provide resolution or facilitate escalation of phone call inquiries. Provides positive consistent customer experiences by striving for excellence in understanding and resolving specific requests while showing patience empathy compassion and sincerity. Responds to customer questions via inbound and outbound telephone calls and written correspondence.
Partners with other Sanford Health departments as needed to coordinate on inquiries requiring in depth research to ensure customer satisfaction regarding member and provider questions. Thoroughly documents interaction for accurate tracking and analysis. Promote the usage of selfservice to callers as appropriate. Provide enduser support including navigational questions basic system issue resolution (e.g. selfservice) and escalation as applicable. Highlight opportunities to address common inquiries through existing or new selfservice functionalities. Identify opportunities to address common inquiries through improved knowledge management system content and improved methodologies.
Ensure compliance with all corporate data administration rules data security standards as well as Sanford Health policies and procedures. Follow all Customer Service policies processes and guidelines. Ability to deliver high quality customer service consistently in a professional manner. Ability to follow strict policy guidelines. Ability to deal effectively with dissatisfied customers. Strong communication skills. Flexibility to accommodate staff scheduling changes. Strong customer service focus. Strong interpersonal and listening skills. Ability to handle multiple customer requests in a timely manner. Attention to detail (particularly with entering data). Ability to follow standard operating procedures. Must have a positive attitude the ability to learn quickly and adapt easily to change. Ability to follow standard operating procedures.
Qualifications
High school diploma or equivalent preferred; bachelors degree is preferred.Minimum of one year experience in providing customer service. General computer skills including the ability to use the range of Microsoft products (MS Office Outlook/Exchange). General organizational and proficient problem solving skills.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application please callor send an email to
Required Experience:
Unclear Seniority
Employment Type
Full-Time
