Eligibility Services Technician I

THIS IS A NEW ASSEMBLED EXAMINATION.The eligible list resulting from this examination will cancel any existing listand may last approximately one year but can be andSupplemental Questionnaires must be in the possession of the Human ResourceServices Department by 5:00 p.m. on the Last Day for Filing.

Supplemental Questionnaire:Aproperly completed Supplemental Questionnaire must be submitted with eachapplication. Failure to submit the Supplemental Questionnaire will result indisqualification.

Qualified bilingual persons who speak Englishand are also fluent in:Spanish ChineseVietnamese Cambodian Laotian Korean Mien Tagalog Amharic Farsi DariTigrigna Russian Romanian or Sign Languages are especially encouraged toapply. There is anadditional biweekly compensationforpersons in positions designated bilingual. Qualified candidates may be testedto demonstrate language proficiency.

Applications andSupplementalQuestionnaireswill onlybe accepted online.

The Alameda County Social Services Agency (SSA) is comprisedof 2400 men and women working collectively and in partnership withcommunitybased organizations to serve the needs of the community. Services areprovided through four departments: Administration and Finance Adult and AgingServices Children and Family Services and Workforce and BenefitsAdministration.

THE POSITION

Eligibility Services Technicians are specialists inassisting individuals families and children enroll in or maintain healthcoverage and determining initial and ongoing eligibility for programs such asCalFresh General Assistance CalWORKs and/or MediCal. The current openingsare in Oakland and Hayward.

There are four levels of staffing for the EligibilityServices Technician Series. Eligibility Services Technicians IIII are aflexiblystaffed class; work is expected to be performed at the EligibilityServices Technician III level but with initial selection made at theEligibility Services TechnicianI (or entry) TechnicianIV represents the senior level of the series and isfilled through the Alameda County Civil Service examination process.

Eligibility Services Technician Iare required toparticipate in specialized training classes in preparation of learningeffective interviewing techniques appropriate computerized case management andapplicable Federal State and County regulatory requirements. They are expectedto flexpromote to Eligibility Services Technician II after successfullycompleting six months of training and the demonstration of excellent workhabits and job performance. Eligibility Services TechnicianIIs are expectedto maintain excellent work habits gain work experience and demonstrate programproficiency which qualifies them to flexpromote toEligibility ServicesTechnicianIII after the equivalent of one year fulltime to Eligibility Services TechnicianI and Eligibility ServicesTechnicianII will not be extended beyond six months and one yearrespectively.

THE IDEAL CANDIDATE

The Ideal Candidate for the positions of Eligibility ServiceTechnician I III is committed to providing exceptional customer service andpossesses a background of performing community service or a work history inworking faceto face or overthephone with individuals from variousmulticultural and socioeconomic backgrounds. The Ideal Candidate is aneffective communicator; displays excellent interpersonal skills quickly graspsnew concepts and is able to disseminate information accurately and quickly toSocial Services applicants and recipients. The Ideal Candidate haswelldeveloped work habits and exceptional skills using computers andWindowsbased software. Additionally the Ideal Candidate will be able to:

Perform clerical work that involves independent judgmentand requires accuracy and speed.

Make accurate arithmetical computations.

Understand and follow complex oral and written directions.

Establish and maintain cooperative working relationshipswith coworkers and the public.

To learn more about the exciting work of our EligibilityService Technicians please watch the short video below.

The most suitably qualified candidates willpossess the following competencies:

Knowledge of:

Modern office practices and procedures including business correspondence andfiling and standard office equipment operation.

Ability to:

Communicate effectively in writing and orally.
Establish and maintain cooperative and objective relationships with thegeneral public culturally diverse populations other departments/agencies andcoworkers.
Deal impartially and with restraint in stressful situations.
Demonstrate good customer service interpersonal sensitivity and diplomacywhen working with others regarding sensitive or crisis situations.
Perform mathematical computations accurately.
Follow complex oral and written instructions.
Use computers and software applications effectively
Use office equipment such as fax printers copiers and scanners

THE EXAMINATION WILL CONSIST OF THE FOLLOWINGSTEPS:

1) A review of applicants applications and supplementalquestionnaire to verify possession of minimum requirements. Those candidateswho possess the minimum requirements for the class will move on to the nextstep in the examination process.

2)Virtual Written Examination (WeightedPass/Fail): A multiplechoice written test that will be weighted asqualifying only.

3)Virtual Computer Skills Assessment (WeightedPass/Fail): A data entry accuracy test that will be weighted as qualifyingonly.

4)Oral Panel Interview Examination (Weighted as100% of the final examination score):If the candidate is successfulin the written and computer assessment portions of the examination process then thecandidate will be invited to participate in an oral panel interview where theywill be asked about past job experiences relating to the core competencies thatsuccessful incumbents of the job possess. The candidate who passes this portionof the exam will then be scored and put into rank order. The oral panelinterview examination may also serve as the hiring interview at the discretionof the hiring authority.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ONEACH PORTION OF THIS EXAMINATION.

We reserve the right to make changes to theannounced examination components.

Alameda County utilizes a Civil Service Selection Systemfounded on merit. Such a system is competitive and based on broad recruitmentefforts and equal opportunity for qualified applicants to test in anexamination process designed to determine the qualifications fitness andability of competitors to perform duties of the vacant position. Many of ourrecruitments are targeted and specific to the needs of a current vacantposition in which case the eligible list may be exclusively used for thatcurrent vacant position. Other recruitments may be more broadly used for bothcurrent and future vacancies or for other alternate jobs with comparablescopes of work.

To learn more about our recruitment and selectionprocess please visit the What You Need to Know section of our websitehttps://.

Applicants will be informed via email with reasonablenotice in advance of any examination process which will require following dates aretentativeandsubject to change based on the needs of the Agency.

TENTATIVE RECRUITMENT PLAN:

Deadline for Filing:

**5:00 PM Tuesday May 27 2025

Review of Minimum Qualifications:

Virtual Written Examination:

Week of July 7 2025

Virtual Performance Examination:

Week of August 11 2025

Civil Service Oral Examination:

Week of September 15 2025

Notification of Results:

October 1 2025

TENTATIVE SELECTION PLAN:

*Departmental Hiring Interviews:

Combined Process

*If designated as a combined oralexamination/hiring interview in addition to establishing an eligibility listthe oral interviews may serve as the final selection interview for vacancies inthis classification.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THEANNOUNCED RECRUITMENT & SELECTION PLAN

Alameda County and the Human Resource Services Departmentwill make reasonable efforts in the examination and/or selection process toaccommodate qualified individuals with disabilities and/or medical conditionsin accordance/compliance with the State Fair Employment and Housing Act (FEHA)Federal Americans with Disabilities Act (ADA) Alameda Countys ReasonableAccommodation Policy and applicable request an accommodationdue to a disability/medical condition during this or other phases of theexamination/selection process please contact the assigned Human ResourcesRepresentative listed on the job announcementbefore the last dateoffiling.Alameda County requires applicants to providesupporting documentation to substantiate a request for reasonableaccommodation. In order to qualify for a reasonable accommodation applicantsmust have a disability/medical condition pursuant to the ADA FEHA andapplicable statutes.

For more information regarding our ReasonableAccommodation procedures please visit our website:

The County offers a comprehensive and competitivebenefits package that affords wideranging health care options to meet thedifferent needs of a diverse workforce and their families. We also sponsor manyemployee discount fitness and health screening programs focused on overallwellbeing. These benefits include but are not limited to*:

For your Health & WellBeing

• Medical HMO & PPO Plans

• Dental HMO & PPO Plans

• Vision or Vision Reimbursement

• Share the Savings

• Basic Life Insurance

• Supplemental Life Insurance (with optional dependent coverage for eligible employees)

• Accidental Death and Dismemberment Insurance

• County Allowance Credit

• Flexible Spending Accounts Health FSA Dependent Care and Adoption Assistance

• ShortTerm Disability Insurance

• LongTerm Disability Insurance

• Voluntary Benefits Accident Insurance Critical Illness LongTerm Care Hospital Indemnity and Legal Services

• Employee Assistance Program

For your Financial Future

• Retirement Plan (Defined Benefit Pension Plan)

• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays

• Floating Holidays

• Vacation and sick leave accrual

• Vacation purchase program

• Catastrophic Sick Leave

• Pet Insurance

• Commuter Benefits Program

• Guaranteed Ride Home

• Employee Wellness Program (e.g. At Work Fitness Incentive Based Programs Gym Membership Discounts)

• Employee Discount Program (e.g. theme parks cell phone etc.)

• Child Care Resources

• 1stUnited Services Credit Union

*Eligibility is determined by Alameda County andofferings may vary by collective bargaining agreement. This provides asummary of the benefits offered and can be subject to change.

All notices related toCounty recruitments for which you have applied will be sent/delivered viaemail. Please add@ @andasaccepted addresses to any email blocking or spam filtering program you may you do not do this your email blocking or spam filtering program may blockreceipt of the notices regarding your application for recruitments. You arealso strongly advised to regularly log into your County of Alameda onlineapplication account to check for notices that may have been sent to you. Allemail notices that will be sent to you will also be kept in your personalonline application account. You will be able to view all of your notices inyour online application account by clicking on the My applicationsbutton on the Current Job Openings page.

Please take thesteps recommended above to ensure you do not miss any notices about arecruitment for which you have applied. The County of Alameda is notresponsible for notices that are not read received or accessed by anyapplicant for a County recruitment.

NOTE: All notices aregenerated through an automated email notification system. Replies to the @ routed to unmonitored mailboxes. Ifyou have questions please go to our website You mayalso contact the Human Resources Analyst listed on the job announcement for therecruitment for which you have applied.

Montrice Goodman Human ResourcesAnalyst

Human Resource Services County of Alameda

(510)

DISASTER SERVICE WORKER

All Alameda County employees are designated DisasterService Workers through state and local law. Employment with the Countyrequires the affirmation of a loyalty oath to this effect. Employees arerequired to report to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce that isrepresentative of the communities we serve and is proud to be an equalopportunity employer. All aspects of employment are based on merit competenceperformance and business need. Alameda County does not discriminate inemployment on the basis of race color religion sex (including pregnancy andgender identity) national origin political affiliation sexual orientationmarital status disability genetic information age membership in an employeeorganization retaliation parental status military service or othernonmerit factors protected under federal state and local law. Alameda Countycelebrates diversity and is committed to creating an inclusive and welcomingworkplace environment.