Member Associate
Member Associate
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1 Vacancy
Job Description
Job Description:
Dow Jones is a global provider of news and business information delivering content to consumers and organizations around the world across multiple formats including print digital mobile and live events.
Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the worlds largest news gathering operations globally. Our leading publications and products include the flagship Wall Street Journal Americas largest newspaper by paid circulation; Factiva Barrons MarketWatch Financial News DJX Dow Jones Risk & Compliance Dow Jones Newswires and Dow Jones VentureSource. Dow Jones is a division of News Corp (NASDAQ: NWS NWSA; ASX: NWS NWSLV).
ABOUT THE ROLE
The Wall Street Journal Leadership Institute is designed to help business leaders master a world of accelerating change. To succeed they need not only good information which the Wall Street Journal and Dow Jones have traditionally provided them but also a means for continuously honing their abilities to manage their people through a daunting array of challenges whether from disruptive new technologies an evolving geopolitical landscape a changing energy paradigm rising stakeholder demands or shifting workplace norms. The Leadership Institute consists of executive peer communities a variety of content and experiences for members and unique access to data only available within Dow Jones.
We are looking for a highly organized Membership Associate to join our team. In this role you will serve as the epicenter of the workstreams related to all executive memberships playing a crucial role in streamlining membership operations updating member information systems and project managing for internal stakeholders.
You Will:
Membership Administration:
- Member onboarding and registration: Process new member applications ensure accurate data entry into membership systems and coordinate welcome materials.
- Maintain membership records: Regularly update and maintain accurate member information including contact details membership status renewals and special requests.
- Membership renewals and cancellations: Handle cancellations and assist in the reactivation of expired memberships when necessary.
Operations Support:
- Reporting: Generate reports on membership growth renewals and sales activities to support team decisionmaking and performance tracking.
Information Systems Management:
- Maintain membership database: Ensure membership records are accurately entered and uptodate in the organizations membership database or CRM system (e.g. Salesforce HubSpot etc.).
- Data entry and updates: Perform regular data cleanups and updates to ensure the integrity of membership data and prevent errors in member communication.
- Troubleshoot membership system issues: Work with the IT or support team to resolve any issues related to the membership platform ensuring smooth operations for staff and members alike.
You Have:
- Bachelors degree in Business Administration Marketing Communications or a related field (or equivalent experience) preferred
- 02 years of experience in membership coordination customer service or administrative support preferably in a membershipdriven organization.
- Experience in membership management systems (e.g. CRM systems Salesforce HubSpot or similar platforms).
- Strong organizational skills with the ability to handle multiple tasks and prioritize effectively.
- Attention to detail with an emphasis on maintaining accurate records and ensuring data integrity.
- Excellent communication skills both verbal and written with the ability to interact professionally with members staff and other stakeholders.
- Basic financial understanding for handling membership transactions renewals and billingrelated tasks.
- Problemsolving skills: Ability to think critically and resolve issues independently or escalate when necessary.
- Techsavvy: Comfort with software tools data entry and troubleshooting membershiprelated systems.
- Team player: Willingness to collaborate with sales marketing and operations teams to ensure smooth membership processes.
Our Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Medical Dental and Vision Insurance Plans
- Education Benefits
- Paid Maternity and Paternity Leave
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Learn more about all our US benefits
Reasonable accommodation: Dow Jones Making Careers Newsworthy We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application due to a disability email us at Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Business Area:
Dow Jones Leadership InstituteJob Category:
SalesUnion Status:
Union rolePay Range: 45000..00We recognize that attracting the best talent is key to our strategy and success as a company. As a result we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect and we tailor our offers within the range based on the selected candidates experience industry knowledge location technical and communication skills and other factors that may prove relevant during the interview process.Payforperformance is a key element in our strategy to attract engage and motivate talented people to do their best work. Similarly to salary for bonus eligible roles targets are set based on a variety of factors including competitive market practice.For benefits eligible roles in addition to cash compensation the company provides a comprehensive and highly competitive benefits package with a variety of physical health retirement and savings caregiving emotional wellbeing transportation and other benefits including elective benefits employees may select to best fit the needs and personal situations of our diverse workforce..Required Experience:
IC
Employment Type
Full-Time
