Visitor Services Associate (Seasonal)
Visitor Services Associate (Seasonal)
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Salary Not Disclosed
1 Vacancy
Job Description
The Tennessee Aquarium rated the best aquarium in America for overall guest satisfaction attracts over 750000 visitors each year. As a Visitor Services Associate you will provide an excellent level of customer care by anticipating and meeting the needs of each guest while supporting the Aquariums mission to connect people with nature and empower them to make informed decisions about water and wildlife.
Key Responsibilities
- Connect with visitors from various backgrounds by greeting assisting and communicating effectively to ensure a positive high level of customer service throughout their visit.
- Address complaints and provide prompt service recovery in a calm and professional manner.
- Regularly rotate between each designated post throughout the River Journey and Ocean Journey buildings; maintain a working knowledge of each area to adequately assist and educate visitors.
- Ensure the safe smooth and even flow of visitors throughout the River Journey and Ocean Journey buildings by directing visitors or groups to a specific building or area preventing and alleviating crowds monitoring the safe usage of elevators and escalators etc.
- Monitor and ensure the safety of our animals and visitors at each touch tank by squeegeeing clearly communicating the rules and quickly responding to incidents
- Communicate professionally via a twoway radio.
- Address large diverse groups of visitors with confidence and professionalism while using a microphone.
- Uphold all safety protocols; remain vigilant respond quickly during emergency situations monitor both buildings and the plaza and report any safety concerns to the appropriate individual(s) in a timely manner.
- Complete all mandatory virtual and inperson trainings within the allotted time frame.
- Fulfill other required workplace responsibilities within the Visitor Services Department.
Qualifications
- Exceptional customer service and recovery skills
- Ability to perform under pressure
- Positive attitude with guests and coworkers at all times
- Ability to address large groups of people at one time
- Ability to work well in a team
- Ability to remain in a stationary position for extended periods of time; frequent moving between and within the buildings and transporting various objects
- Ability to alternate between cold hot and/or wet conditions
Seasonal hourly ($15/hour); Season runs April through September 1st (Labor Day)
To apply submit an online application through the Aquariums career site at
All submissions must be received by May 23 2025.
The Tennessee Aquarium is an equal opportunity employer committed to promoting an inclusive environment that values and supports diversity and equity among staff volunteers and all of its audiences.
Required Experience:
IC
Employment Type
Temp
