Production Management, Issues Management â Technology Support II
Production Management, Issues Management â Technology Support II
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Job Description
Join a dynamic team shaping the tech backbone of our operations where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Commercial & Investment Bank Payments Technology team you will play a vital role in ensuring the operational stability availability and performance of our production application flows. Your efforts in troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
- Analyze and troubleshoot production application flows to ensure endtoend application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identify trends and assist in the management of incidents problems and changes in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
- 2 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Knowledge of applications or infrastructure in a largescale technology environment on premises or public cloud
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Experience with AWS Snowflake Oracle Database and SQL query experience writing and modifying complex queries
- Experience in a Customer or Client Facingrelated role
Preferred qualifications capabilities and skills
- Knowledge of one or more general purpose programming languages or automation scripting
- Experience with help desk ticketing systems
- Ability to influence and lead technical conversations with other resolver groups as directed
Employment Type
Full-Time
