Supplier Performance Manager

Role OVOView

Team: Energy Operations

Location: Hub Based Hybrid for all

Salary banding:

Experience: Expert

Working pattern: FullTime

Reporting to: Amy Jacobs

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Leading Collaborating Solving

Top 3 qualities for this role: Innovative Organised Problem Solver

Where youll work:

Depending on the needs of your business area we expect hub based people to be in the office at least once a week and to go to OVO Connection events inperson.

Youll be assigned to the closest one of our three hub offices Bristol Glasgow or London; unless your role requires fieldbased work. Each hub has accessible spaces to park your laptop is designed to inspire people help them connect and bring big ideas to life.

Everyone belongs at OVO:

At OVO we are on a mission to solve one of humanitys biggest challenges the climate crisis. And we know it takes all of us to change the world. Thats why we need diverse people from all abilities gender identities ethnicities ages sexual orientations life experiences and backgrounds to join us.

Teamworking for the planet:

Everything we do here spins around Plan Zero. So naturally the team youll be joining plays a gigantic role in making that happen. Heres how:

We are looking for individuals who can help shape the future of the Energy Operations team and ensure that we are prepared for changes in the energy Industry. This is a vital role that will enable us to successfully overcome the challenges of an ever changing marketplace.

This role in a nutshell:

The Supplier Performance Manager is a critical role responsible for ensuring the optimal performance and operational efficiency of our thirdparty partners. They will provide clear reporting and tracking for performance and be responsible for highlighting trends and themes as well as communicating performance to the necessary senior stakeholders. Where performance drops outside of SLA performance the TP Lead recommends and assists in the execution of compliant or quality solutions and approaches which enable OVOs ongoing operational success.

Were looking for an experienced lead to drive and innovate performance with our key suppliers helping operations to achieve our ambitious vision. This role will determine how we optimise our Operational performance by working more effectively with external partners. Energy Ops vision is to drive Customer advocacy by getting it right first time every time for every Customer whilst protecting and securing our Revenue. We operate in a world with so many partners that its critical to ensure clear strategic alignment and innovation in this space.

Working closely with our Operations teams this role helps to lead OVO into its next phase of growth and is integral to help us optimise our operation. You will help monitor the effectiveness of third parties Implement governance to drive progress and act as a collaborative outreach to partners. All in the name of servicing our customers focusing on the end to end resolution in the shortest timeframe.

Your key outputs and objectives will be:

• Development and implementation of a partner roadmap to drive efficiency as well as align to strategic initiatives
• Monitor and manage the day to day operational performance of thirdparty vendors ensuring adherence to agreedupon service level agreements and KPIs
• Identify and address any performance gaps implementing corrective actions and improvement initiatives
• Conduct regular performance reviews and provide constructive feedback to thirdparties
• Proactively anticipate and mitigate potential operational risks and disruptions associated with our third party services
• Develop and maintain comprehensive performance dashboards and reportings tracking key metrics and trends
• Analyse performance data to identify areas of improvements and optimisation
• Drive output of our offshore partners aligned to business objectives working collaboratively to ensure we act end to end as one team
• Remove waste between onshore offshore and third parties looking for opportunities to max efficiency in handover and workflow models
• Driving efficiency in our key third parties to drive down costs and increase throughput
• Generate regular performance reports for internal stakeholders highlighting key insights and recommendations
• Ensure data accuracy and integrity in all performance reporting
• Track and manage budgets ensuring adherence to allocated resources
• Monitor supplier invoices and expenses identifying and resolving discrepancies
• Contribute to the development of annual budgets and forecasts for thirdparty services
• Serve as a primary point of contact for our third parties fostering strong and collaborative relationships
• Conduct and lead regular meetings and communication with third parties to address performance issues and discuss opportunities to improve
• Stay up to date with industry best practices and emerging trends in thirdparty performance management
• Lead on change projects relating to third parties ensuring impact/ benefits are understood within the Operation

Youll be a successful Supplier Performance Manager at OVO if you

• Show proven experience of driving benefit via third party quality and performance management with proven delivery of minimising waste and process failure
• Develop productive relationships with a variety of internal and external stakeholders and are capable of influencing
• Have proven experience balancing multiple priorities and dealing with change and ambiguity
• Have an ambitious spirit youll need to be proactive and someone who is always up for a challenge
• Love being close to the customer and are able to see how all processes drive Customer benefit or detriment
• Have experience in dealing with third party partners
• Are an excellent communicator. Your communication skills give you the ability to convey your ideas effectively tailoring the communication to audiences at all levels of the organisation

Lets talk about whats in it for you:

Well pay you between 43500 and 57000 depending on your specific skills and experience. If your expectations are a little different have a chat with us!

We keep our pay ranges broad on purpose to give us and you flexibility to match your experience to our zero carbon mission.

Youll be eligible for an ontarget bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVOand theres flex pay. Well give you 9% Flex Pay on top of your salary 4% of this is auto enrolled into your pension and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits including our green benefits which weve put at the heart of our offering add to your pension or even take it as cash.

Heres a taster of whats on offer:

For starters youll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level critical illness cover life assurance health assessments and more

For your wellbeing
With gym membership travel insurance workplace ISA will writing services dental insurance and more

For your lifestyle
With extra holiday buying discount dining home & tech loans and supporting your favourite charities with giveasyouearn donations

For your home
Get up to 400 towards any OVO Energy plan plus great discounts on solar smart thermostats and EV chargers

For your commute
Nab a great deal on ultralow emission car leasing plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people we need to listen to each others experiences and find ways to build a truly inclusive and diverse workplace. As part of this we have 8 Belonging Networks at OVO. Led by our people for our people so when you join OVO you can play a part big or small with any of the Networks. Its up to you.

Oh and one last thing...

Wed be thrilled if you tick off all our boxes yet we also believe its just as important we tick off all of yours. And if you think you have most of what were looking for but not every single thing go ahead and hit apply. Wed still love to hear from you!

If you have any additional requirements theres a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Required Experience:

Manager