Director, EAP Programs
Director, EAP Programs
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Job Description
Your role asDirector EAP Programs
Reporting to JN Guillemette Chief Operating Officer we are seeking a resultsdriven leader to take full ownership of our Employee Assistance Program (EAP). This role is responsible for defining and executing the program roadmap aligning crossfunctional teams across GotoMarket (GTM) Technology and Operations and ensuring seamless execution. The ideal candidate will excel at eliminating bottlenecks maintaining momentum and keeping all stakeholders aligned toward a common goal.
What youll be doing:
- Own the endtoend strategy and execution of the Employee Assistance Program (EAP) setting clear goals priorities and success metrics aligned with company objectives.
- Develop and manage the EAP program roadmap integrating customer feedback performance data and market trends to ensure ongoing relevance and competitiveness.
- Lead crossfunctional collaboration with GotoMarket (GTM) Technology and Operations teams to drive alignment and execution.
- Collaborate with Tech and Product teams to ensure development priorities address client and operational needs resolving blockers and translating feedback into actionable requirements.
- Partner with Operations to design scalable delivery models optimize workflows and tooling and eliminate inefficiencies to support business growth.
- Stay connected to customer feedback and competitive trends to continuously evolve and improve the EAP offering.
Wed love to hear from you if you have:
- Direct experience with the EAP industry (5 years)
- Operate with high ownership and low ego
- Excellent communication skills clear direct and transparent
- A strong bias for action and comfort with ambiguity.
- Experience managing complex programs with crossfunctional teams (5 years)
- Bilingualism is an asset
Taking care of others also means taking care of our team! Depending on your role and employment status you could have access to the following benefits:
- Access to the Dialogue app and virtual mental health support for you and your family
- Fully funded insurance health spending account dental coverage and fitness reimbursement
- 4 weeks vacation 9 wellness days and 1 volunteer day
- Hybrid work: 3 days/week in our Montreal or Toronto offices excluding remote roles
- Work abroad up to 4 weeks/year
- Incentive plans referral bonuses & RRSP matching
- Learning via Coursera external training budget & mentorship
- Optional parental leave topup
About Dialogue
Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform we provide exceptional online health and wellness programs (primary care mental health iCBT EAP and wellness) to organizations that want to improve the wellness of their employees and families.
When it comes to our work we set the bar high. Together were transforming health and helping millions improve their wellbeing. Were firm believers that great people dont settle on:
Feel like you can make a difference Good news we saved you a seat!
Come as you are. As a proud equalopportunity employer Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship ethnicity race colour religion gender gender identity or expression sexual orientation disability age or veteran status. Applicants who require specialized accommodation are encouraged to contact .
Required Experience:
Director
Employment Type
Full Time
