Operations Supervisor
Operations Supervisor
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Job Description
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Job Description:
About Ryder
For almost 100 years Ryder has provided customers around the world with integrated transportation logistics and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time resources and expertise few companies can spare. At Ryder we have a long history of investing in our employees and providing a collaborative teambased culture that encourages growth across all levels and positions.
We are a Fortune 500 company with 800 locations and over 40000 employees across the US and Canada! Employee satisfaction is part of our culture.
About the Job:
Type: Full time/Permanent
Wage: 65000$
Shifts: Days: 6:30 am to 3pm OR afternoons: 2:30 till 11 pm (swing shift)
Location: Kitchener
Why Ryder
- Weekly pay
- Excellent benefits package after 30 days
- 10 days of Paid Time Off upon hire
- Deferred Profit Sharing and Retirement Savings Plans
- A safe friendly and respectful working environment
- Recognized by Forbes as one of Canadas Best Employers in 2025
Summary
The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift including but not limited to: TechniciansIn Charge Customer Service Coordinators Technicians and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers needs are being met while balancing financial operating quality safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role.
Essential Functions
Workflow Management:
Responsible for work analysis planning and scheduling scheduling and assigning work to technicians productivity tracking and optimization shift and shop meetings and RO review and approval
Ensures all warranty policies and procedures are executed
Responsible for Triage of unscheduled customer driveins and for communicating with customers and assigning work to technicians as appropriate
Responsible for conducting yard checks to ensure proper work scheduling and prioritizationLabor Management
Provides management training and development of all personnel assigned
Responsible for Performance Management of all assigned personnelCustomer Management:
Responsible for customer relationship management to include issue resolutions customer satisfaction and retention as well as ensuring vehicle uptime
Responsible for customer communication protocol as it pertains to PM Scheduling & followup breakdowns and vehicle status updates
Conduct customer visits as required by the Customer Care PlanAsset Management:
Directs his/her direct reports in maintaining the appearance and maintenance of assigned location including sustaining 65 standards in all relevant shop areas of responsibility
Evaluates needs and makes recommendation for shop tooling and equipment requirements
Assist in the management and oversight of vehicle specifications and vehicle in service/outservice process
Assist in ensuring all vehicles have required specifications in SAM
Responsible for Parts Inventory management policies and proceduresQuality Management:
Responsible for Quality Inspections of PM & repairs as well as performing In Process Reviews of nonPM work
Perform breakdown root cause analysis implement corrective actions locally and when necessary communicate issues to Technical Assistance Center
Ensure Cleanliness and quality of repair for all maintained vehicles
Work with Service Manager to ensure all technicians are properly trained and qualified and TOPS plan is prioritized based upon Breakdown Rework and Running Cost trends
Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
Accountable for maintenance of all relevant documentation required to meet and/or exceed local state federal as well as customer requirements
Ensure Employee compliance with Safety and EPA regulations and requirementsFinancial Management:
Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality safety or customer satisfaction
Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
Responsible for Payroll Purchase Order approval as warranted and invoice reconciliation and fuel reconciliation
Responsible for the customer bill back process to include identification review and approval of bill back opportunities
Responsible for ensuring proper documentation and explanation/ reporting of rebillable activity
Ensure data integrity in the Shop Management Online system
Additional Responsibilities
Performs other duties as assigned
Skills and Abilities
Ability to professionally represent Ryder and competently interact with customer management
Strong vehicle diagnostics/repair knowledge (preferred)
Microsoft Office intermediate preferred
Qualifications
H.S. diploma/GED required
Associates degree preferred or 13 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
Bachelors degree preferred or 13 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
Maintenance and Technical experience in a shop environment required
Supervisory experience preferred
Experience with a Shop Management System preferred
Microsoft Office intermediate preferred
DOT Regulated
No
Job Category
MaintenanceCompensation Information:
Thecompensationofferedto a candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or longterm incentive plan based on the level and/or ranges for the position are below:
Pay Type:
SalariedMinimum Pay Range:
65000Maximum Pay Range:
65000Ryder is an Equal Opportunity Employer:
We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including womenvisible minorities aboriginals and persons with disabilities.
In accordance with our commitment to diversity and inclusion Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment selection and assessment you require an accommodation please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder ator.
Current Employees:
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Required Experience:
Manager
Employment Type
Full-Time
