Member Operations Billing & Enrollment

Qualifications youll bring:

• Associates degree preferred. Equivalent amount of education and related experience may be considered.

• Two years accounts receivable experience (or related field) in a service capacity dealing directly with internal and/or external customers including two years data entry experience.

• Demonstrated commitment to serving the customer effectively.
• Strong analytical and problemsolving skills.
• Ability to prioritize multiple assignments and perform a variety of tasks with close attention to detail.
• Ability to maintain a high level of discretion in dealing with confidential member financial and companysensitive information.
• Excellent customer service/telephone skills and ability to deal with stressfulphone calls in a calm and diplomatic manner.
• Familiarity with healthcare benefits and/or medical terminology.
• Strong written and verbal communication skills.
• Excellent computer experience including MS Excel MS Word.
• Curiosity to foster innovation and pave the way for growth
• Humility to play as a team
• Commitment to being the difference for our customers in every interaction

Your key responsibilities:

• 12 years relevant insurance medical or healthcare experience
• Experience with Facets

Your key responsibilities:

• This position serves under Member Operations directly supporting the Customer Billing & Enrollment team. The role will be responsible for completing the teams daily workload including enrollment billing and paymentrelated transaction processing reconciliation and research for all assigned accounts.
• The individual will work closely with multiple internal departments to provide excellence in servicing all MVP customers including member direct bill and employer group accounts. They will interact directly with MVP customers to ensure correct enrollment billing payment allocation and collection activity.
• Duties include accurately processing reconciliations and/or enrollment transactions daily maintaining weekly and monthly Excel spreadsheets processing terminations multitasking projects and completing contact service forms within the department. The individual must be able to collaborate as a team player or work independently.
• Emphasis on discrepancy root cause determination and remediation. The role requires meeting departmental quality control standards and turnaround times.
• This role also directly supports the cash team by processing check deposits on a regular basis in the Schenectady office.
• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Where youll be:

Virtual; based out of Schenectady NY

Pay Transparency
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors including but not limited to geographic location; relevant experience education and training; and the nature of and demand for the role.

We do not request current or historical salary information from candidates.

MVPs Inclusion Statement
At MVP Health Care we believe creating healthier communities begins with nurturing a healthy workplace. As an organization we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger and our unique perspectives are catalysts for creativity and collaboration.

MVP is an equal opportunity employer and recruits employs trains compensates and promotes without discrimination based on race color creed national origin citizenship ethnicity ancestry sex gender identity gender expression religion age marital status personal appearance sexual orientation family responsibilities familial status physical or mental disability handicapping condition medical condition pregnancy status predisposing genetic characteristics or information domestic violence victim status political affiliation military or veteran status Vietnamera or special disabled Veteran or other legally protected classifications.

To support a safe drugfree workplace preemployment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability please contact our Talent team atemailprotected.