Help Desk Technician II
Help Desk Technician II
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Salary Not Disclosed
1 Vacancy
Job Description
Cherokee Nation Integrated Health (CNIH) will provide expertise on federal projects supporting the National Park Service IT project including the internal Service Desk. The service desk provides IT support to NPS personnel at various locations and nationwide as needed. The physical location of the service desk for the position is Lakewood CO. The service desk will provide firstline support (tier I and tier II support) to the end users that will include recording troubleshooting and providing solutions to enduser ITrelated issues involving NPS owned workstations laptops mobile devices standard software and applications. A ticketing system will be used to record manage and track the life cycle of enduser ITrelated issues.
This is a hybrid position; you must be onsite 3 days a week in Washington D.C.
Compensation & Benefits:
Pay range $25/hr. $28/hr.
Fulltime benefits include Medical Dental Vision 401K and other possible benefits as are subject to change with or without notice.
Help Desk Support Service Specialist Intermediate Responsibilities Include:
- Perform first call resolutions for common issues customer training and advanced (equivalent Tier II support) troubleshooting and support.
- Troubleshoot resolve and provide solutions to enduser problems involving workstations laptops tablets smartphones and standard software/applications.
- Analyze software and business applications; troubleshoot issues.
- Respond to issues and requests over the phone via email or in person.
- Follow up with customers ensuring their issues and requests are resolved.
- Ability to work cooperatively and independently to research and document issues and solutions.
- Ability to work collaboratively with multiple enterprise teams to provide complete support to the end user.
- Walk the customer through the problemsolving process.
- Other service desk duties as assigned.
Help Desk Support Service Specialist Intermediate Experience Education Skills Abilities requested:
- Bachelors Degree (in Computer Science IT or relevant field preferred).
- 3 years of relevant work experience.
- COMPITA A certification preferred.
- Advanced knowledge of computer software systems including databases office applications and operating systems.
- Excellent analytical and diagnostic skills.
- Advanced knowledge of help desk software and remoteaccess systems.
- Highlevel communication skills.
- Ability to troubleshoot complex hardware and software issues.
- Patience and understanding.
- Intermediate level of experience with Active Directory Windows Server and Workstation operating systems
- Understanding of TCP/IP and basic commands to resolve network connectivity issues for end users.
- Intermediate to advanced level of experience with DHCP (reserving IP addresses and creating static IPs).
- Advanced level experience with Microsoft Configuration Manager Console (SCCM) and client deployments.
- Familiarity with Google Apps/Gmail & Microsoft Outlook.
- Utilize remote tools to support remote users.
- Adherence to Service Level Targets or Agreements
- Must pass the preemployment qualifications of Cherokee Federal
Company Information:
Cherokee Nation Management and Consulting (CNIH) provides support services and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients toughest challenges helping you make the most of your skills. CNIH is part of Cherokee Federal a team of tribally owned federal contracting companies. For more information visit .
#CherokeeFederal #LISH1
Similar searchable job titles
- Help Desk Support Specialist II
- Technical Support Specialist Intermediate
- Service Desk Specialist
- IT Support Specialist Intermediate
- Desktop Support Specialist Intermediate
Keywords
- Advanced Troubleshooting
- Ticket Resolution
- User Training and Guidance
- Service Level Agreement (SLA) Compliance
- Software and Hardware Configuration
Legal Disclaimer:All qualified applicants will receive consideration for employment without regard to protected veteran status disability or any other status protected under applicable federal state or local law.
Many of our job openings require access to government buildings or military installations. Candidates must pass preemployment qualifications of Cherokee Federal.
Required Experience:
IC
Employment Type
Full-Time
