Solutions Engineer
Solutions Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Solutions Engineer is responsible for the successful handoff and endtoend implementation of new and existing clients on the Stax platforms. In your role youll work handinhand with our clients taking the vision for a payments integration from concept to reality. In addition to architecting a comprehensive integration youll guide the Partner throughout development often working in tandem with the Implementation team to merge business objectives with the featurefunctionality necessary to execute a winning payments strategy.
Your advice and guidance will aid in maximizing opportunities to accelerate revenue generated from our clients building upon the foundations of the relationship before transitioning for longterm care. In addition to the endtoend coordination and planning of the integration youll work in a crossfunctional capacity with Product to ensure enhancements critical to the longterm success of the product are recognized and thoroughly communicated. Youll manage an integration pipeline setting clear expectations for deliverables deadlines and party responsibilities. Your ability to deliver successful implementations from contract signature to golive will be essential to Partner profitability and the integrity and brand reputation of Stax.
Key Responsibilities & Objectives
- Serve as a trusted technical advisor throughout the sales and onboarding lifecycle providing architecture guidance integration strategies and scalable APIbased solutions aligned with client goals.
- Deliver compelling product demonstrations technical deepdives and proofsofconcept that clearly communicate the value and flexibility of our API offerings.
- Collaborate crossfunctionally with Sales Product and Implementation teams to ensure a seamless transition from presales to postsale onboarding and longterm success.
- Design and execute implementation plans guide clients on best practices and support feature adoption to drive both immediate and iterative success in payments integrations.
- Evaluate and certify client integrations for production readiness and troubleshoot technical issues by analyzing API calls logs and database queries.
- Gather customer feedback to influence product roadmap decisions and contribute to technical enablement content such as reference architectures and integration guides.
- Other duties as assigned
- Background in payments or FinTech
- 1 years of experience working with APIs in a technical role (e.g. support implementation QA or dev onboarding)
- Strong communication skills with prior customerfacing experience
- Proficient in testing and troubleshooting RESTful APIs using tools like Postman or cURL
- Familiarity with authentication protocols (e.g. OAuth) webhooks and JSON payloads
- Basic SQL skills and comfort working with structured data
- Highly organized detailoriented and able to manage multiple tasks across clients
- Strong writing skills with a passion for clear documentation and technical clarity
Employment Type
Full-Time
