Community Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
- Community Engagement & Management:
- Develop and execute community engagement strategies that foster trust and collaboration.
- Monitor community platforms (social media forums and event spaces) to ensure positive member interactions.
- Address member inquiries resolve conflicts and mediate discussions effectively.
- Operations Management:
- Streamline community processes and optimize workflows to enhance efficiency.
- Implement tools and systems for tracking community growth engagement and sentiment.
- Create and maintain documentation for community operations and best practices.
- Event Planning & Execution:
- Organize virtual and inperson community events to drive engagement and networking.
- Coordinate logistics marketing and communication for communitydriven events.
- Analytics & Reporting:
- Track key community metrics and analyze data to measure success and areas for improvement.
- Generate regular reports on community growth engagement and sentiment.
- Collaboration & Communication:
- Serve as a liaison between community members and internal teams.
- Communicate community feedback to product marketing and support teams for continuous improvement.
- Crisis Management:
- Respond swiftly to community crises or issues with professionalism and strategic action.
- Implement preventative measures to mitigate future risks.
Qualifications:
- Bachelors degree in Business Administration Communications Marketing or a related field.
- Proven experience in community management operations or related roles.
- Exceptional written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in community management tools (e.g. Discord Slack social media platforms).
- Analytical mindset with experience in data reporting and insights.
- Ability to work independently and in a team environment.
Employment Type
Full Time
