Desktop Services Field Technician - Santa Fe
Desktop Services Field Technician - Santa Fe
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Job Description
WHO WE ARE
UnityBPO is a distinguished Healthcare IT company dedicated to serving Americas frontline healthcare professionals and their patients. We act as a vital resource for clinicians and patients nationwide assisting them in overcoming their technological challenges. Through our comprehensive portfolio of clinician and patient products and services UnityBPO harnesses the skills experience tools knowledge and best practices necessary to deliver prompt resolutions to humantechnology interactions.
United by our diverse talent and unwavering values we at UnityBPO opt to operate in environments of significanceenvironments that are complex critical and that profoundly impact our lives. We elect to engage in settings that matterwhere medical professionals are saving lives and where patients are receiving healing. We assert that we are the foremost organization in understanding how to humanize technology and we recruit individuals who embody this principle. Our workplace is characterized by openness integrity and an unwavering focus on the success of our customers and employees alike. We invite you to choose a career path with us And immerse yourself in the pure joy of truly loving what you do every single day!
KEY RESPONSIBILITIES AND DUTIES
- Create an exceptional customer service experience by bringing your polished communications patience and empathy to the customer.
- Resolve indepth technical P.C. software and hardware problems by utilizing logical problemsolving skills and referencing documented processes and procedures. (Microsoft Office Win10 VPN Active Directory customer specific software applications laptops desktops printers VOIP telephony etc.).
- Provide trouble shooting assistance to clinicians doctors nurses and other caregivers and ensure their inquiries are resolved effectively.
- Effectively use remote assistant tools including knowledge base to diagnose customer issues to resolved within target time limits
- Take pride and responsibility to meet or exceed targeted performance metrics and objectives.
- Change is consistent in our environment and your adaptability to these changes is critical to our success.
- Your ability to learn effectively and apply multiple types of training platforms including classroom on the job web based and job shadowing is essential to perform as expected.
- Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.
- Appropriately document all required information into the ticketing system.
- Proactively identify opportunities to improve the environment and culture.
- Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
MINIMUM REQUIREMENTS
- High School diploma or G.E.D equivalent/and at least oneyear experience supporting troubleshooting and repairing PCs.
- Working knowledge of PC operations which includes hardware software network settings operating systems and MS Office applications is required
- Excellent verbal and written communication skills.
- Must be able to lift/transport moderately heavy objects such as computers and peripherals up to 50 lbs.
- Flexibility to work off schedule when needed.
- Must keep UnityBPO patient and client information confidential.
PREFERRED REQUIREMENTS
- CompTIA A certification preferred
- Healthcare environment experience preferred
- Knowledge of medicalbased terms and phrases are a definite advantage.
PERSONAL ATTRIBUTES:
- Integrity honesty and personal responsibility
- Values employees and can genuinely articulate their positive contributions
- Values teamwork and understands the importance of collaboration
- Strong listening and comprehension skills
- Ability to work independently proactively and creatively while exercising sound judgment in a fastpaced and results driven environment
- Strong written and verbal communication skills
- Analytical skills with high degree of accuracy
- Ability to adhere to strict federal and business compliance and confidentiality rules
What You Can Expect from Us
At UnityBPO our commitment extends beyond ensuring the success of our clients; we are equally focused on the success of our employees. We foster a familyoriented environment characterized by mutual respect open communication and a strong work ethic. Our competitive compensation comprehensive benefits and professional development opportunities are just a few of the many advantages of building your career with UnityBPO. Our team members also benefit from:
- Meaningful Work making a difference in the lives of patients clinicians providers and healthcare staff
- A seat at the table with the ability to engage senior leaders including the CEO in your ideas and career
- A CEO who cares creating a culture that appreciates and takes good care of its people
Sound like a good fit Please take a moment to apply for this position
Disclaimer
- The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
- It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this position.
- The preceding job description does not alter the at will status and therefore does not constitute a contract of employment expressed or implied between any employee and UnityBPO.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Required Experience:
IC
Employment Type
Full-Time
