Team Lead, Debt Solutions Manager (Remote)

Position:Team Lead Debt Solutions Manager

Location:Remote
Industry:Financial Services
Employment Type:Permanent/Fulltime
Salary: $65000-$75000
Expected Annual Compensation: $85000-$95000

• Build manage and develop an effective and high performing team including assisting the RPL with interviewing prospective candidates performance management annual reviews and terminations as required.
• Maintain frequent visibilityand provide leadership to each team member to ensure best practices are occurring.
• Measure and coach to key KPIs including closing ratios best practices compliance and pipeline management and support RPLs by providing summaries of these KPIs and other metrics on weekly/monthly basis.
• Support RPL and assist with scheduling and organizing shift patterns for the team to ensure proper staffing coverage.

• Develop maintain and apply the knowledge learned of the insolvency industry to support the team.
• Answer questions from the team and help solve problems while overseeing work to ensure quality and conformity.
• Listen to calls to identify opportunities for improvement and provide coaching that encourages positive communication and feedback.
• Create superior customer experience by having team members engage listen and understand the needs of potential clients while demonstrating compassion and empathy.
• Promote a strong working relationship with team members to ensure high morale maximize productivity and customer satisfaction.
• Conduct one-on-one weekly meetings with team members to aid in the development of team members and support their success in their career growth and time at Farber.
• Overseeing change managementand implementation of new initiatives programs and operational procedures.
• Conduct team meetings to update members on best practices and continuing expectations.
• Assume certain roles and responsibilities of reports (DSMs) in their absence or while they are on vacation so that there is no interruption of service to prospective clients.
• Willing to meet with prospective clients from time as may be required both remotely and in-person.
• Review individual team members inventory and meet with them at least weekly to support file progression and ensure company protocol/best practices are being observed.
• Review and approve team members requests to disqualify/close out inventory including any related follow-up with perspective leads that may require additional reengagement.
• Review of appointments taken by your team in the prior day to ensure documentation in the CRM has been updated and firm protocol followed for each appointment.
• Aid team in managing their calendars to optimize access to appointments for potential clients while supporting the progress of other files within their pipeline.
• Work with other areas of the business including operations to support initiatives required to improve efficiency and effectiveness of processing appointments into files.
• Provide ongoing feedback on process improvement.
• In addition to team lead responsibilities you will be expected to meet your own individual file targets in addition to those assigned to your team.
• Other tasks and duties as assigned.

• Post-secondary education or related equivalent experience.
• 2 years of experience in Sales Management within the financial industry insolvency industry and/or sales call center setting.
• 2 years of front line (meeting with clients to explain options which would solve their financial challenges) insolvency experience is an asset.

• Excellent verbal listening and written communication to compose/review various documents and speak effectively with clients staff and other third parties.
• High computer literacy including the ability to learn new programs.
• Great interpersonal and relationship building skills that facilitate positive outcomes and business promotional efforts.
• Excellent problem-solving skills with the ability to prioritize and manage workload demands and multiple tasks as required.
• Ability to set and meet targets and service levels of the team.
• Strong organizational analytical and critical thinking skills.
• Highly motivated with a desire to be successful and the innate desire to motivate others in the achievement of targets and KPIs.
• Effective time management and multi-tasking skills.

• If you require any accommodations throughout the recruitment processincluding alternate interview formats accessible materials or any other accommodationswe encourage you to contact us at