C004195 Senior Engineer (Digital Collab - End User Device) (NS) - MON 19 May
C004195 Senior Engineer (Digital Collab - End User Device) (NS) - MON 19 May
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1 Vacancy
Job Description
Deadline Date: Monday 19 May 2025
Requirement: Senior Engineer (Digital Collaboration End User Device)
Location: BrainelAlleud BE
Full Time OnSite: Yes
Time OnSite: 100%
Total Scope of the request (hours): 836
Required Start Date: 30 June 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET
Duties and Role:
Under the direction of the Section Head Operations & Lifecycle Management but largely on own initiative the incumbent will carry out duties such as the following:
Requirements definition and management
- Defines and manages scoping requirements definition and prioritisation activities for initiatives of medium size and complexity.
- Contributes to selecting the requirements approach.
- Facilitates input from stakeholders provides constructive challenge and enables effective prioritisation of requirements.
- Establishes requirements baselines obtains formal agreement to requirements and ensures traceability to source.
Systems development management
- Plans and drives systems development projects which support the organisations objectives and plans.
- Selects adopts and adapts appropriate systems development methods tools and techniques.
- Ensures that stakeholders are aware of required resources and that they are made available.
- Facilitates availability and optimum utilisation of resources.
- Monitors and reports on the progress of development projects.
- Ensures projects are carried out in accordance with agreed architectures standards methods and tools and addresses security and privacy requirements.
- Develops road maps to communicate future development activity.
Systems integration and build
- Provides technical expertise to enable the configuration of system components and equipment for systems testing.
- Collaborates with technical teams to develop and agree system integration plans and report on progress.
- Defines complex/new integration builds.
- Ensures that integration test environments are correctly configured.
- Designs performs and reports results of tests of the integration build.
- Identifies and documents system integration components for recording in the configuration management system.
- Recommends and implements improvements to processes and tools.
Additional Duties
- Provide engineering and operations support to Workplace Services in the area of Managed Devices services throughout the services lifecycle and conduct coordination and communication between support and service provider;
- Serve as the highest level of technical escalation for complex issues related to managed client devices (Windows macOS iOS etc.)
- Analyse and resolve complex hardware and software problems collaborating with Level 1 and Level 2 support teams to provide timely resolutions;
- Investigate and troubleshoot advanced network connectivity performance and securityrelated issues affecting managed devices
- Collaborate closely with crossfunctional teams including infrastructure security and application teams to ensure seamless integration and support of managed devices
- Conduct indepth root cause analysis and identify trends to prevent recurring issues and minimize service disruptions;
- Performs implementation and maintenance of authorized software changes related to assigned applications and the integration/tailoring of vendorsupplied components following established procedures for quality configuration control testing documentation and security;
- Provides and coordinates expeditious Level 2/3 support services (including technical help desk and emergency onsite assistance) to ensure assigned services remain operational;
- Proactively implement monitoring policies and solutions to ensure the 24/7 functionality of the systems;
- Follow and implement industry best practices tailored with NATOspecific requirements in the daytoday administration of the services;
Specific Working Conditions: The incumbent might travel up to 4 times per month in Belgium.
Requirements
Skill Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- A minimum requirement of a Bachelors degree at a nationally recognised/certified University in Engineering IT Communications Computer Sciences or related discipline with 2 years postrelated experience in IT Systems Management. Or exceptionally the lack of a university degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to NCIA that is at least 6 years extensive and progressive expertise related to the function of the post;
- Experience in identifying and assessing new and emerging technologies and their adoption into larger systems;
- Experience in developing technology roadmaps taking into account emerging technology solutions;
- Extensive knowledge and proven experience of managing Windows Server and Windows client Operating Systems in large distributed environment (more than 10 000 endpoints);
- Extensive knowledge and proven experience in using Microsoft Windows environment technologies (Active Directory DNS DHCP GPO MECM (former SCCM));
- Experience in Cloud Office Operation (Intune device management O365 Admin Management Teams and Exchange online management)
- Sound knowledge in user authentication methods (2FA AAA);
- Extensive knowledge in security technologies and concepts (PKI least privilege data at rest data in transit protection);
- Knowledge and experience related to design implementation operation maintenance support configuration and administration of Windows clients in large distributed environment;
- Experience in coaching and supervising technical staff;
- Experience in planning and coordination upgrades patches service interruptions with multiple teams including remote locations;
- Experience in drafting and maintaining system design documentation.
Desirable Experience and Education:
- Advanced/Graduate degree in a field related to the function of the post and other professional certificates for the products/technologies described;
- Knowledge of Data Classification and information protection technologies and products;
- Knowledge in Trellix endpoint security data loss prevention and host firewall technologies and products;
- Knowledge of Lansweeper Server;
- Experience and/or professional certification in the design implementation and administration of COTS Storage or Client OS (Windows macOS iOS/iPadOS);
- Working knowledge of ITIL (Services Management (i.e. SLA compliancy)).
- Strong analytical and problemsolving skills with the ability to diagnose and resolve complex technical issues;
- Excellent communication and interpersonal skills with the ability to interact effectively with technical and nontechnical stakeholders;
- Proven track record in leading and collaborating with cross functional teams to drive successful outcomes;
- Prior experience of working in an international environment;
- Knowledge of NATO responsibilities and organization including Allied Command Operations Allied Command Transformation and NATO Agencies;
Required Experience:
Senior IC
Employment Type
Contract
