Care Manager (Hybrid)

Join the Erie team! Motivated by the belief that healthcare is a human right we provide high quality affordable care to support healthier people families and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957 we have provided highquality care to diverse patients most in need regardless of their insurance status immigration status or ability to pay.

Erie Family Health Centers a top workplace in Chicago and suburbs is looking for a valuable addition to our Care Management team! Care Managers (CM) partner with licensed care management staff members and other care team members to deliver a comprehensive highquality patientcentered experience. Care Managers conduct timesensitive outreach and/or provide support which includes short and longterm capacities to coordinate care for highrisk and 2 diseasemanagement patients

At Erie we are proud to provide competitive salaries highquality health care plans generous time off benefits retirement benefits and more! Erie employees are eligible for Eries Full Benefits Package that includes Medical Dental Vision Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employees biweekly salary. Annual Paid Time Off: starting at 15 days of PTO and 8 paid holidays. Competitive salary annual merit increases plus room for growth and career advancement.

Main Duties & Responsibilities

• Conducts outreach to complete between 90120 health risk assessments per month.
• Conducts successful outreach to 120 disease management eligible or enrolled per month.
• Collaborates with Eries Licensed Care Managers (LCMs) Transitions of Care (TOC)team the Social Drivers of Health (SDOH) Health Promotions and all other patient program team members to provide care coordination services and link with best fitprogram for patient needs.
• Documents care team communication resulting action steps and activities in Eries electronic health record (Epic) for all participating patients aligned with Erie and CARES Act standards (e.g. no medical jargon etc.).
• Documents all activities in additional external system as required/appropriate.

Education

Required:

• High School diploma or equivalent required

Preferred:

• Community Health Worker training
• Bachelors degree

Experience

• At least 1 year of experience in communitybased organizations safety net settings or with vulnerable population required
• One year of customer service experience preferably in a health care setting preferred
• Experience conducting patient assessments preferred.
• Phonebased outreach experience preferred.
• Experience identifying referring to and working with communitybased organizations preferred.
• Experience with health system navigation and patient education preferred.
• Managed care care management or care coordination experience or exposure preferred.

Skills and Knowledge

• Strong computer skills required: expert in Microsoft Office Excel and ability to learn to expert level other electronic databases (Epic electronic medical record system etc.).
• Attentive to detail required
• Strong interpersonal and oral communication skills required
• Comfort using phonebased translation services required.

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission vision and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.