CXS Senior Administrator with Italian
CXS Senior Administrator with Italian
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Job Description
Michelin is hiring!
This role is based inMichelin Corporate & Business Services in Bucharest where more than 800 colleagues deliver excellence in Purchasing Finance Logistics Order to Cash Service Management and Personnel.
What were looking for:
Fluency in English and Italian (at least B2 level);
Good Excel skills;
Customer Service or invoicing experience is considered a plus;
Problem solving skills and ability to deal with numbers;
Teamworker attitude;
Solution focused.
The Connected Solutions Administrator responsibilities:
Remote Support to Customers and Service Providers:
Provide operational support to the customer or service provider through different channels (phone chat email etc.).
Assist the Dealer/Customer/Partner/provider with any aspect of services operations question: problems training compliance escalations etc.
Perform the first triage (troubleshoot technical issues or inquiries) and steer the Dealer/Customer/ Partner/Provider to the right department/individual based on the facts shared by them.
Update and enter information to keep the customers records up to date.
Start and schedule a Service Order according to the scheduling process.
Assist with system requests.
Assist and helps on customers questions regarding the usage of monitoring equipment tools offers and/or operational procedures.
Steer and manage the performance of your client portfolio and alert when there is deviation.
Scheduling:
Organize deployment of enhancements to existing offers or new offers with the Dealer/Customer/Partner/provider
Support the delivery or removal of equipment via multichannel assistance (chat and email etc) following the scheduling process.
Track the Service Orders ensuring that the scheduling process is carried out with quality and efficiency.
Confirm customer and vehicle data.
Capture and record the service provided and customer data to keep the customers files up to date.
Billing Service:
Provide help and answer questions on billing and invoice disputes (divergent values payment schedule duplicate payment equipment issues transfer of ownership among others.)
Update and record the information/decision in the customers file.
In Michelin we offer:
- Flexible work schedule and homeoffice options
- A customizable benefits package with options to choose: gym access medical or dental services private retirement pension deduction of public transport costs cultural activities vouchers etc.
- Private medical subscription;
- Life insurance;
- Lunch vouchers and discounts;
- Deduction of vacation costs.
How we recruit:
Once you submit your application one of our recruiters reviews it. If your profile fits our role:
- We have a phone call to get to know each other;
- We hold assessments to see your language skills and competencies;
- We meet in a face to face (or online depending the context) interview with a recruiter and the hiring manager.
Pass all stages with flying colors and well send you our offer.
LETS INSPIRE MOTION FOR LIFE
Where do success and ideas come from We strongly believe they come from collective intelligence.
Our talents people and employees are the source of purposeful and sustainable innovations. Thats why we care about developing and enhancing their strength and we ensure them a tailored professional journey across units and countries.
What drives us is the spirit of unlimited innovation which we all possess. Our goal is to cultivate and nurture that spirit by questioning the status quo improving our way to do things. Therefore we are always optimistic as to overcome the challenges of tomorrow.
Thats our mission as an employer: inspiring innovation in all of us to build a better life in motion for you and for everyone.
Michelin a leader in the field of tires is dedicated to sustainably enriching the mobility of goods and people through the production distribution and marketing of tires for each type of vehicle. It also offers innovative business support services digital mobility services and publishes travel hotel and restaurant guides maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalu and 1 in Floreti Prahova) as well as a commercial network and a center for shared services in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.
#LIHybrid
Required Experience:
Senior IC
Employment Type
Full Time
