Senior Consultant - Services
Senior Consultant - Services
Posted on :
11-05-2025
Employer Active
1 Vacancy
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Job Description
- Manage and lead the Service Desk and Global Account Management (GAM) teams ensuring alignment with industry best practices.
- Drive onboarding of new mergers and acquisitions (M&A) into provisioning systems enterprise standards and communication protocols.
- Oversee enduser computing (EUC) support ensuring consistent and userfriendly service delivery.
- Implement and govern SOPs ticket hygiene and service quality metrics across teams.
- Ensure effective use and continuous enhancement of the SelfService Portal for end users.
- Collaborate with internal stakeholders to integrate enterprise tools identity management and service workflows.
- Monitor SLA adherence and ensure timely resolution of incidents requests and provisioning tasks.
- Develop and mentor team members managing staffing training and performance reviews.
- Standardize and optimize service desk and GAM processes across regions and accounts.
- Conduct regular service reviews with clients and internal stakeholders driving continuous improvement.
HCL is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees regardless of race religion sex color age national origin pregnancy sexual orientation physical disability or genetic information military or veteran status or any other protected classification in accordance with federal state and/or local law. Should any applicant have concerns about discrimination in the hiring process they should provide a detailed report of those concerns to for investigation.
Compensation and Benefits
A candidates pay within the range will depend on their work location skills experience education and other factors permitted by law. This role may also be eligible for performancebased bonuses subject to company policies. In addition this role is eligible for the following benefits subject to company policies: medical dental vision pharmacy life accidental death & dismemberment and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for needbased leave with no designated number of leave days per year); and 10 paid holidays per year.
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
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