Manager Facilities Support Services - Door Attendants
Manager Facilities Support Services - Door Attendants
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Salary Not Disclosed
1 Vacancy
Job Description
Manages the daily operations of assigned work units which may include Attendants & Information Desk Logistics Parking & Enforcement Patient Transport & Escort Telephone Operations and Transportation Program units. Plans organizes supervises and coordinates the activities within the department of General Service. Develops and maintains a customerfocused and efficient work unit that may support patient transport; mail and material delivery including specimens surgical equipment and other materials to support patient care; information and hospitality lost and found parking/transportation card access or telephone operations. Provides budgetary input oversees the purchase of supplies and equipment initiates service agreements and manages the work units budgetary targets. Communicates effectively with customers to coordinate and resolve problems before they become a crisis. Ensures compliance with all institutional and division policies/procedures. Continuously examines work processes and data to improve efficiencies outcomes and service. Regulates staffing in accordance with fluctuating workload. Directs and monitors workload to consistently meet patient/customer needs. Acts as the primary change agent for staff and is the voice of the customer. Coaches mentors and develops team members and self to strengthen skills providing opportunities for professional growth. Provides orientation and training to new and current team members. Participates in various personnel actions including performance appraisals corrective actions and timecards. Participates in department and Mayo Clinic committees subcommittees or task forces. Maintains compliance and knowledge of standards outlined by regulatory agencies (Joint Commission OSHA ERTKA FDA ADA etc.) and jobrelated skills. Utilize and effectively interacts with Division and Mayo Clinic support resources. Takes on the leadership role in emergency and mass casualty situations to ensure patient services are readily available. Continuously seeks to improve management skills and practices.
Qualifications
Bachelors degree in businessrelated field and 3 years experience supervising/leading diverse teams OR Associates degree in businessrelated field and 5 years experience supervising/leading diverse teams OR High School diploma/GED and 7 years experience supervising/leading diverse teams. Bachelors degree in businessrelated field preferred. Must demonstrate supervisory skills with strong leadership team building and problemsolving skills. Must be able to work collaboratively with multiple disciplines. Excellent organizational interpersonal written and oral communication skills are required. Demonstrated ability to influence others. Strong computer skills (Microsoft Office Excel) in word processing spreadsheet and computer data entry skills are necessary. Demonstrates excellent analytical skills ability to and resolve issues before they become a critical issue. Lean management and/or six sigma experience is helpful.
Required Experience:
Manager
Employment Type
Full-Time
