Staff Services Analyst I/II - Quality Management Services

• Performs coordinates monitors and participates in various administrative analytical functions typically within a departmental program or administrative section
• Reviews program updates letters and notices for potential impact on various programs and activities; recommends and prepares policy and procedure changes to ensure compliance
• Compiles maintains and analyzes data; identifies trends and makes recommendations involving the formulation of policy and procedures as well as staffing and organizational changes
• Serves as a resource and provides advice and information to supervisors managers and other internal staff the public and other agencies in area(s) of assignment including the interpretation and explanation of a variety of programs policies rules regulations labor contracts and Memoranda of Understanding
• Conducts surveys and performs research and statistical analyses on administrative fiscal personnel staff development and/or programmatic problems
• Makes presentations before committees boards commissions departmental staff advisory groups or community groups to provide information and recommendations advocate a position encourage participation and/or respond to questions
• Analyzes business process requirements and coordinates with information technology staff and/or consultants to develop automated solutions
• May plan and coordinate the design and implementation of new and revised programs systems procedures methods of operation and forms
• Compiles materials; prepares analytical reports manuals and publications
• Prepares public relations materials (e.g. brochures informational materials customer satisfaction surveys)
• Provides consultation and recommends solutions regarding research findings organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment.
• Evaluates effectiveness through performance measure development and monitoring activities and recommends modifications
• Collaborates with County departments and agencies on crossfunctional projects
• Coordinates assigned activities with other departments divisions units and with outside agencies; represents the division or department in committee meetings; responds to complaints and requests for information
• Establishes and maintains positive working relationships with coworkers representatives of community organizations state/local agencies and associations internal management and staff and the public by utilizing principles of effective customer service
• Reviews evaluates and recommends actions on appeals for administrative hearings; makes presentations to the Administrative Law Judge on behalf of the assigned department
• Investigates client complaints; maintains complaintrelated documentation
• Plans designs performs and documents quality assurance activities pertaining to staff qualifications case activities financial and/or other assigned functions
• May supervise clerical and/or technical employees by assigning monitoring reviewing and evaluating their work; may provide training to less experienced staff
• Performs related duties as assigned

• Conducts training needs assessment at an organizational level to obtain information to determine training programs/subjects needed for all levels of employees
• Conducts training needs assessment at the individual employee level to identify employees for specific training programs based on participant needs and relevancy of training to participants job duties
• Identifies develops and/or coordinates resources for training and staff development including curricula workshops college coursework training programs and onthejob training sessions
• Develops and conducts workshops and training sessions on a variety of topics including but not limited to technical skills program areas supervisory principles customer service skills safety diversity and sexual harassment prevention in order to provide the necessary information in each subject in the most effective manner
• Reviews the work of new employees while they are completing a training program to ensure effective learning and progression through the program

• Performs fiscal analyses and prepares recommendations relating to the status of various fund balance projections fiscal transactions and related financial activities; analyzes findings and prepares recommendations for department management
• Participates in the preparation of the departments annual budget including analysis and estimates of expenditures and analysis and projections of revenues
• Reviews financial data on an ongoing basis to ensure conformance with established guidelines
• Recommends and establishes general fiscal procedures to improve department operations based on cost/benefit studies
• Completes the quarterly County Expense Claim to the State of California for payment and oversees the balancing and reconciliation of accounts
• Assists in the fiscal and accounting oversight monitoring and management of contracts grants and other funding/expenditure sources

• Plans identifies and analyzes program administration problems and develops solutions
• Reviews existing and proposed local state and federal legislation/regulations for impact on department activities; consults with department personnel; develops recommendations; and prepares proposed changes
• Performs departmental quality assurance duties by reviewing casework and analyzing time studies and production analyses
• Extracts and reviews data to prepare reports consisting of specific program/caseload data to monitor progress toward goals such as progress of Quality Improvement Plan

• Public and business administration principles and practices
• Methods and techniques involved in conducting analytical studies of administrative and management practices methods and procedures
• General research practices techniques and terminology to conduct research for a department
• A variety of computer software applications including database graphics/presentation word processing and spreadsheet software
• Methods and techniques of report preparation
• English language (i.e. composition spelling grammar and sentence structure)
• Project management principles to ensure project activities are conducted in a fiscally responsible and timely manner
• Principles and practices of effective customer service
• Community needs and resources
• Principles of teamwork and teambuilding in order to work effectively as a member of a team and facilitate effective teamwork
• Principles and practices of the functional areas applicable to the assigned options
• Principles and practices of leadership and supervision

• Analyze a situation or problem accurately and objectively including in stressful situations to identify alternative solutions and determine an effective course of action
• Collect and analyze data and information in order to derive logical conclusions
• Formulate options and make recommendations based on data and information collected
• Analyze policies procedures and programs and make effective recommendations
• Make sound decisions and independent judgments within established guidelines
• Read interpret and apply a variety of information (e.g. laws policies procedures court cases memoranda of understanding ordinances contract provisions legislations directives) in order to provide information and ensure compliance
• Analyze and interpret basic statistics
• Perform arithmetic calculations including ratios and percentages
• Operate a computer to prepare results of analyses (i.e. reports tables charts and graphs) and perform operations (i.e. conduct research on the internet; collect input and retrieve data and information)
• Express information and ideas orally in a clear concise organized manner by using proper diction grammar and volume so that others will understand
• Make effective presentations and respond to questions from various groups including boards committees and the public
• Compose business communications (e.g. letters memos notices) and reports policies and procedures in a clear concise organized and accurate manner
• Identify problems and central issues
• Reason logically and critically
• Perform analyze and document research
• Research legislative issues and read and understand legislation
• Recommend and implement changes/improvements
• Develop and maintain cooperative effective working relationships with coworkers representatives of community organizations state/local agencies and associations supervisors internal management staff employee representatives and the public
• Effectively mediate and resolve conflicts between/with individuals
• Influence and persuade others to accept a particular viewpoint or to follow a particular course of action
• Work and interact with a variety of individuals from various socioeconomic ethnic and cultural groups in person and by telephone including situations where relations may be strained or confrontational
• Work independently and accept increasing responsibility
• Prioritize plan coordinate and organize simultaneous work assignments and projects to meet critical and competing deadlines
• Manage projects by developing project budgets and timelines to ensure projects meet time and budget guidelines
• Work as a team member by keeping communication open offering support sharing knowledge and contributing to and/or leading team efforts
• Supervise clerical and/or technical employees if required by the position
• Monitor plan direct assign and review the work of clerical and/or technical employees if required by the position

• Principles and practices of employee training and development
• Adult learning processes
• Variety of training programs for employee development
• State and federal laws and regulations related to public assistance programs
• Basic training needs assessment practices
• Basic training techniques and methods (e.g. lecture group exercises handouts quizzes)

• Plan organize and conduct presentations workshops and training sessions on a variety of topics
• Create visually appealing and understandable training aids and presentations using presentation software

• Budget preparation and control basic accounting principles
• Methods and procedures of governmental budget preparation and control
• Financial statement preparation
• Cost/benefit analysis

• Perform budget grant and contract analysis preparation and monitoring
• Analyze and make effective recommendations regarding financial and accounting procedures
• Compile compute and summarize data related to the acquisition distribution and utilization of funds

• Theories principles goals and objectives of public social services/child support services
• State and federal laws and regulations related to public assistance programs
• Laws rules and regulations governing assigned program areas

• Apply program planning principles and techniques to problems and issues
• Build coalitions among groups with differing needs and objectives
• Plan and evaluate social service/child support programs

EXAMINATION INFORMATION

TRAINING & EXPERIENCE EXAMINATION WEIGHTED 100%
The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on predetermined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

If conditions warrant an Experience and Education examination may be conducted in lieu of the Training and Experience examination. Please review the Experience and Education examination information below:

EDUCATION & EXPERIENCE EXAMINATION WEIGHTED 100%
The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g. resumes transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks scope and minimum qualifications stated on this bulletin. Supplemental information will be accepted but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the evaluation. In order to obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

ELIGIBLE LIST INFORMATION
A departmental open eligible list will be established for the county of Humboldt. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

RETEST PERIOD

Once you have taken the examination you may not retest for SIX (6) MONTHS from the established eligibility date.

SPECIAL TESTING ARRANGEMENTS
Special testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contact CalHR at orupon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

EDUCATION DOCUMENTS
If you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

GENERAL INFORMATION
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.

General Qualifications: Applicants must possess essential personal qualifications including integrity initiative dependability good judgement the ability to work cooperatively with others and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process a background investigation may be required.

EQUAL EMPLOYMENT OPPORTUNITY
The Merit System Services program is committed to equal employment opportunity for all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

DRIVERS LICENSE REQUIREMENT
Some positions in this classification may require possession of a California driver license.
Employees who drive on County business to carry out jobrelated duties must possess a valid California driver license for the class of vehicle driven and meet automobile insurability requirements of the County. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on casebycase basis by the appointing authority.

ADDITIONAL INFORMATION

• Background check: Prior to hire candidates must pass a background check including a criminal records check.
• Government agencies accessing US government information which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include fingerprinting citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.

PERS Retirement
Tier 1: 2.7%@55 prior to 7/5/12
Tier 2: 2.0%@55 post 7/6/12
Tier 3: 2.0%@62 post 1/1/13

ABOUT HUMBOLDT COUNTY
Humboldt County is considered by many to be the most beautiful county in California. It is located 270 miles north of San Francisco and is an area that has densely forested mountainous areas as well as over 100 miles of Pacific coastline including Humboldt Bay Californias second largest natural bay. Humboldt County is substantially rural with its greatest population in Eureka where the College of the Redwoods main campus is located and Arcata home to Cal Poly Humboldt State University. Its a charming and comfortable area known for its hundreds of structural examples of Victorian architecture and great bike culture. The county produces 20% of the total volume and 30% of the total value of all forest products produced in California. Residents and visitors enjoy the many great performances and cultural events scheduled at Cal Poly Humboldt University as well as great restaurants farmers markets museums state parks and nature and wildlife areas. Also popular is the Ale and Spirits Trail Redwood Coast Music Festival and the Summer Arts and Music Fest.