Mortgage Assistance SPOC
Mortgage Assistance SPOC
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the Company
Valons mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys but lasts far beyond. Were creating a world where home ownership comes with ease security and financial knowhow. Our growing team of engineers operators product enthusiasts and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicingthe process of paying off ones mortgageValon is taking the first step in transforming the industry one homeowner and lender at a time.
Default Servicing at Valon
The Default Servicing team resolves mortgages in default and manages all defaultrelated processes at Valon. This team is also central to the broader mortgage ecosystem preventing foreclosures and minimizing losses for investors. Transparency and financial literacy are crucial to our people processes and products. We strive to help homeowners who need additional support to keep their dreams of homeownership alive.
About the Role
Were seeking a Mortgage Assistance SPOC to serve as the primary point of contact for homeowners who are in default. The ideal candidate enjoys tackling complex problems.
Responsibilities
- Complete assigned queues in a timely manner.
- Communicate with clients regarding delinquent borrowers and default milestones including but not limited to bankruptcy foreclosure loss mitigation collections customer server and/or general default servicing and portfolio inquiries.
- Respond in a timely manner to client/investor homeowner and/or internal inquiries in compliance with SLAs and RESPA state and federal guidelines.
- Respond to foreclosure attorneys regarding bidding instructions account status updates payoff and reinstatement quotes and/or general account inquiries.
- Evaluate homeowners eligibility for mortgage assistance plans.
- Negotiate workout agreements and draft trial repayment and/or forbearance plans and/or loss mitigation agreements as needed.
- Monitor preforeclosure and foreclosure populations mortgage assistance production reports and other defaultrelated reports as assigned.
Ideal Background
- Previous experience in handling escalated delinquent accounts.
- Previous bankruptcy and/or foreclosure experience.
- Bachelors degree.
- Bilingual proficiency in Spanish and English.
- Exceptional organizational skills.
- Ability to work with minimal supervision in a fastpaced environment.
- Active MLO state licenses in NMLS.
Minimum Qualifications
- 1 years of experience in collections and/or loss mitigation.
- Previous experience in mortgage servicing portfolio management national real estate management and/or default servicing.
- Previous experience in GSE servicing including but not limited to loan modifications and forbearances.
- Exceptional oral and written communication skills.
- Strong problemsolving abilities.
- Strong multitasking abilities.
- Attention to detail.
- Ability to obtain and maintain MLO licenses throughout tenure with the company.
Location
- Onsite
Benefits
- Compensation:Competitive salary and a 401(k) planwith a 4% annual match!
- Hours:No weekends or late nights required!
- Generous amount of paid time off:17 days of paid time off 5 additional paid sick days and 11 paid company holidays!
- Health & wellbeing:Well invest in your physical and mental wellbeing with comprehensive lowcost medical dental & vision benefits and an EAP for additional support!
- Food & meals:Inoffice snacks and drinks (and Bagel Fridays)!
- Grow together:We set new employees up for success with our companywide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
- Baby bonding time:Birthing and nonbirthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
Employment Type
Full Time
