Hotel Night Manager
Hotel Night Manager
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Job Description
WHO ARE WE
Formby Hall Golf Resort & Spa is a leading luxury golf and spa destination in the North West of England. Set in 200 acres of lush green landscape we offer the perfect escape.
WHY US
We have a positive and vibrant working atmosphere and offer a range of benefits including development opportunities for staff at all levels.
KEY RESPONSIBILITES
To ensure that you follow all Brand Standards that are in place.
To ensure that excellent customer service is given at all times to support driving customer service levels.
To attend to guest requirements as and when necessary.
To assist guests with their luggage as and when necessary.
To run errands as and when needed
To ensure that conference rooms are laid out as instructed in a timely and efficient manner.
To ensure that the reception desk and area are kept clean and tidy.
Public Area cleaning as and when required.
To run the F&B areas for in house guests of an evening.
Act as Fire Officer and respond quickly and efficiently should alarm sound
To ensure effective communication with the housekeeping team regarding guests room status reports and VIPs who may require additional products.
To liaise with Front of House Manager and other Heads of Departments as and when necessary to provide the best possible service to guests.
Ensure confidentiality for guests and not to approach any such guests for personal requests such as autograph signing.
To run the night audit through the PMS system and to balance the daily business.
WHAT WE ARE LOOKING FOR FROM YOU
- You love working nights.
- 3 5 years of experience in at least an Assistant Manager role within the hospitality industry.
- You are a great role model inspiring your team to strive for excellence.
- You drive a highperformance culture setting clear expectations empowering your team and holding them accountable.
- You are a critical strategic thinker evaluating the changing context challenging the way things are done and driving continuous improvement.
- You can work under pressure in a fastpaced environment and be confident in making important decisions.
- Knowledge of Opera.
- Ability to work shifts night shift is 10.30 pm to 7 am.
THE PERKS
- Generous recommend a friend scheme.
- Discounts on the hotel food & beverage.
- Recognition incentives.
- Perkbox
- Team Member Events.
- Complimentary meals on duty
- Free Parking
EQUAL OPPORTUNITIES
We are committed to recruitment practices that do not discriminate against any job applicant because of age disability gender reassignment race religion or belief sex sexual orientation marriage and civil partnership and pregnancy and maternity.
RIGHT TO WORK
In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom.
Required Experience:
Manager
Employment Type
Full-Time
