Stewarding Manager - Washington Hilton
Stewarding Manager - Washington Hilton
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Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
#LIDS2
EOE/AA/Disabled/Veterans
Washington Hilton is looking for a dynamic Stewarding Manager to join their team while supporting 120000 square feet of meeting space and 3 food & beverage in the heart of Washington DC this iconic hotel is home to amazing events and guests.
The ideal candidate should have min 3 years of Stewarding experience in a similar role preferably in high volume operations. Hospitality management experience strong leadership skills excellent communication problemsolving abilities and adaptability to manage a team effectively in a fastpaced environment is required. In this role you will be the #2 for the department and supervise a team of 5560 Team Members.
Shift Pattern: 810 hours shifts mostly on the PM however with full flexibility for any shift required by business for the hotel on any day of the week weekends and holidays.
Salary: $65564 per year.
Medical Insurance Coverage Available for you and your family.
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15% discount
- Debtfree education:Access to a wide variety of educational credentials (ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
As a Stewarding Manager you will manage and direct utility stewards and dishwashers to transport and clean cooking utensils and service ware in order to provide cooks buspersons and food servers with appropriate equipment. Cleans physical surroundings. Supervises and directs staff including temporary personnel. Ensures proper set up for all banquet functions on his/her shift and that all food and equipment on menus are delivered on time to all functions. Ensures compliance with health safety sanitation and alcohol awareness standards. Helps ensure high standards of food and beverage quality service and marketing to maximize profits and insure outstanding customer service. Interviews trains supervises counsels schedules and evaluates staff .
Train schedule supervise and counsel all stewarding team members in accordance with established standards for safety productivity and performance. Delegatedish and equipment washing and silver polishing activities and orders. Supervises staff to meet Hilton standards and execute event specifications.
Works closely with Food and BeverageCulinary leadership Director of Event Operations and Director of Event Experience to identify and maintain serve ware in accordance with specific menu item/buffet presentation requirements. Works closely with Director of Event Operations Banquet Captains and Event Experience managers in order to furnish and execute on all banquet event order details and specifications for all events in the meeting and public spaces. Meet deadlines monitor scheduling and payroll of the department insuring proper staffing/coverage for all events.
Direct staff in maintaining the cleanliness of the back of the house areas which include main kitchen storage areas dumpster loading dock employee cafeteria outlets back of house landings ware washing areas and pantries. Manage general cleaning schedule so that all food service areas meet or exceed all health (DOH) inspection requirements as well as Ecosure QA inspections etc. Verbally communicates when necessary in a calm positive demeanor during the course of the function with the kitchen stewards beverage meeting services banquet captains and engineering staffs as well as Event Experience & Operation managers to ensure timely execution of events quality service and adherence to all applicable federal state local safety and health regulations and corporate and administers operations to include work schedules and assignments labor and strategic plans to maintain Hilton meeting service standards and procedures.
Maintain sourcing purchasing quality control of the inventory of equipment and coordinate the distribution of all big four items: china glassware linen and silver which also includes visual inspection to ensure cleanliness and safe transportation.
Control the equipment storage areas and the issuance of equipment for the culinary service and Event Operationsdepartment. This includes protecting maintaining the cleanliness and good operational condition of house kitchen equipment i.e. stoves refrigerators ovens icemakers walkins dish machines etc.
Regularly review and evaluate the degree of acceptance of both the internal and external customer regarding the operation. Recommend new operating marketing and service policies whenever there is declining business or unsatisfactory service to our customers.
Attend and prepare for all menu precons tie downs individual team member forecast statement leadership anddepartmental meetings.
Work closely with the Executive Steward Food and BeverageDirector of Event Experience Director of Event Operations Event Experience & Catering Sales managers on the development of new attractive and creative presentations and equipment in support of seasonal and themed menus breaks and events to maximize revenue add value and remain in and/or ahead of trends and variety.
Prepare and furnish all reports as assigned for monthly forecast monthly statement review labor review. Abide by set cost controls byimplementing effective controls of labor and product cost. Assist in the hotels goals in establishing and achieving predetermined profit objectives and revenues.
Required Experience:
Manager
Employment Type
Full-Time
