Student Advocate
Student Advocate
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Job Description
Job Details
Description
Position Classification:
Regular fulltime hourly nonexempt and benefiteligible staff position. For more benefit information visitWhy Work at UCO
The hourly pay rate of $15.87 per hour is equivalent to $33009.60 per year.
General Schedule
Position typically works 40 hours per week MondayFriday from 8am5pm at UCOs main campus in Edmond Oklahoma.
Position Overview
Interact with internal and external customers to provide information in response to inquiries about products and services or assistance concerning the services provided by the unit. Direct requests to those who can provide the service. Respond to requests concerning the interpretation of program policies and procedures. Assist in developing policies and procedures for the operation of daily activities. Respond to requests for informationresearch and fill request for customers. Ensure an adequate inventory of materials is available. Serves as a liaison between students and various campus resources utilizing a holistic approach to student success. Identifies enrollment barriers for students and works with internal and external stakeholders to assist students in navigating University processes.
Job Duties:
This position acts as first point of contact provided by phone and front counter work to answer enrollment financial aid scholarships records and registration questions identify troubleshoot and resolve problems and provide accurate information to assist customers with resolutions.
This position strives for firstcall resolution with a high commitment to customer satisfaction and quality. Performs other duties as assigned.
Acts as Case Manager for students guiding through the entire student funnel. Has high levels of training and knowledge in all areas of Enrollment Management including Financial Aid Enrollment Admissions Graduation Services and Student Records.
Acts as primary contact for Late Withdrawal Emergency Withdrawal and Bursar Appeal processes and maintains regular contact with students in the associated cycles.
Applies experience and knowledge to decisionmakings processes involved in Enrollment Student Records and other studentcentric situations.
Qualifications/Experience Required:
General education or vocational training and 2 years relevant experience or equivalent combination of education and experience.
Qualifications/Experience Preferred
Prefer 1 year higher education experience and/or 1 year UCO experienceBanner Software experience bachelors degree or 3 years call center experience.
Knowledge/Skills/Abilities
- Ability to execute tasks according to standard operating procedures and/or direction.
- Ability to learn new subject matter coupled with attention to detail and responsiveness to feedback.
- Ability to set priorities and objectives and to assist in problem resolution.
Physical Demands:
Reasonable accommodations (in accordance with ADA requirements) may be made upon request to enable individuals with disabilities to perform essential functions.
Employment Type
Full-Time
