Associate Director, Programs and Operations
Associate Director, Programs and Operations
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$ 84000 - 90000
1 Vacancy
Job Description
Job Details
Description
We exist so families can get better together. Each night we keep 181 families close to the care and resources they need through six area Ronald McDonald Houses and four Ronald McDonald Family Rooms. Enabling families to stay close to their hospitalized child supports the health and wellbeing of the child and saves families more than $10 million in hotel and food costs each year. We also operate the Ronald McDonald Care Mobile program providing medical care to children in underserved areas. RMHCCNI is an independent notforprofit 501(c)(3) organization.
The Associate Program Director manages an extensive Family Care team within the Downtown Region acting as a dynamic organizational leader of a competent and compassionate team who puts families first while being responsible and accountable for the business goals of the Ronald McDonald House Programs assigned to them. This leader engages staff and volunteers in setting and pursuing best practices driving continuous improvement and developing and implementing innovative programs that will benefit all our programs.
Job Functions
- Plan the delivery of the overall program and service delivery activities in accordance with the mission and the goals of RMHCCNI.
- Ensure that program activities operate within the policies and procedures of the organization.
- Foster a homelike environment that supports families in medical crisis often dealing with sensitive difficult and stressful situations.
- Endorse and abide by the charitys Statement of Service Standards.
- Work to resolve in conjunction with team members any challenging family situations.
- Develop and implement clear and effective communication ensuring collaboration among team members.
- Proactively manages day to day scheduling and development of staff coverage plans for all programs supervised taking into consideration varying hours of operation and complexity of need across multiple locations.
- Work in conjunction with the team to ensure proper volunteer coverage and special project needs.
- Develop strong relationships with the hospitals supported and engage in collaborative dialogue with social workers nurses and physicians within partner hospitals to ensure seamless delivery of program services.
- Supports Volunteer Manager by directing volunteers working in key areas of hospitality (front desk and reception) including answering any questions and helping to problemsolve.
- Assesses family surveys to evaluate satisfaction learning and growth areas to improve our service delivery.
- Be competent and conversant in all Family Care functions (i.e. room management system referral process key card system etc.).
- Make recommendations to the Director regarding staffing patterns job descriptions set work schedules and staff compensation.
- Oversee the collection and maintenance of guest family records for statistical purposes according to the confidentiality/privacy policy of the organization.
- Compile analyze and report trends in the programs to the Director as requested.
- Lead development of Houselevel volunteer recruitment training and scheduling plan in collaboration with Volunteer Manager.
- Guide team to provide a positive mission focused experience for our volunteers showing appreciation and capitalizing on the use of their skills/talents.
- Liaise with other Ronald McDonald House team members chapterwide to ensure effective and efficient program delivery.
- Direct the recruitment process interviews and selection of wellqualified program staff with support of Director.
- Supervise program staff team of 810 individuals by providing direction input and feedback.
- Ensure all staff members receive orientation and appropriate training in accordance with organizational standards.
- Evaluate program policies and procedures and make recommendations to the Director.
- Actively participate in facilities management to support daily operations inclusive of placing supply orders communicating with vendors and responding to needs related to maintenance housekeeping and security.
- Create and implement effective systems to meet operational needs of the programs assigned (i.e. inventory AP banking donations) and create standard operating procedures that accurately reflect processes.
- Engage in budget process providing information feedback and support throughout budget development and maintain a high level of fiscal responsibility.
- Develop and execute additional projects as requested.
Qualifications
- Bachelors degree in social work psychology nonprofit management or related field required. Masters degree preferred.
- Minimum 3 years of relevant experience in program management and serving in a leadership role preferred.
- Experience leading mentoring and supervising individuals and teams.
- Experience providing family centered care.
- The ability to establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
- Communicate Effectively: Speak listen and write in a clear thorough and timely manner using appropriate and effective communication tools and techniques.
- The ability to develop new and unique ways to improve the operations of the organization.
- Resultsoriented organizational leader.
- Demonstrated track record of accomplishments and growth in successive previous roles.
- Proficient in the use of a variety of computer applications such as Microsoft Word Excel PowerPoint etc. as well as an ability to quickly learn and operate agency databases applications and spreadsheets.
- Compassionate and caring individual aligned to our mission and standard of care.
Work Environment
- Exposed to moderate noise levels.
- Frequent interruptions ability to multitask key.
- Regular and predictable attendance is required.
- Regular onsite presence is expected with consideration for remote work made upon request and granted only after discussion and assessment of organizational impact.
- Schedule that supports working in a 24/7 operation including on call rotation.
- Must be available to work irregular hours shifts weekends holidays as needed.
- Basic office work as well as the physical ability to perform all household tasks as needed (i.e. cleaning making beds laundry etc.)
- Light sedentary office work. Frequently required to sit.
- Must be willing and able to between necessary locations using personal vehicle or alternative.
- While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger handle or feel; reach with hands and arms; climb or balance; stoop kneel; talk or hear.
- Must be capable of carrying up to 35 lbs.
At Ronald McDonald House Charities of Chicagoland and Northwest Indiana we believe in diversity equity and inclusion in the workplace and we welcome and will consider applications for employment from all qualified candidates regardless of race color gender national origin religion age sexual orientation gender identity gender expression genetic information individuals with disabilities pregnancy marital status status as a protected veteran or any other status protected by applicable law.
Ronald McDonald House Charities of Chicagoland and Northwest Indiana provides reasonable accommodation to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need accommodation during the application or hiring process please contact. Reasonable accommodations will be determined on a casebycase basis.
Required Experience:
Director
Employment Type
Full-Time
