PD-OTC (Deductions)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

Inviting applications for the role of Process Developer OTC !
In this role you are expected to be an independent worker who demonstrates ownership of responsibilities selfreliance resourcefulness and a proactive approach to perform efficient and accurate processing of customer orders from order entry/capture to payment. This includes a variety of tasks such as order entry order validation shipment document creation invoicing and cash application. The ideal candidate will have strong analytical and problemsolving skills and excellent customer service and communication skills.

Responsibilities
Follow established policies & procedures as laid out in SOPs and other relevant process documents.
Willing to work in US shifts and follow US calendar for Holidays.
Areas of operation
o Deductions management (Claims / Dispute)
o Contract management
o Order entry & exception management
Support monthend close activities
Backup Support on portfolios as needed
Update SOPs
Peer to peer audits (optional only if assigned)

Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelor or Graduate degree
Relevant years of experience in Order to Cash
Strong analytical and problemsolving skills
Excellent customer service and communication skills
Must be selfreliant resourceful and proactive in approaching tasks.
Strong analytical skills and ability to work with complex data.
Excellent attention to detail and problemsolving abilities

Preferred Qualifications/ Skills
Knowledge of all Ordertocash processes in the CPG or retail industry.
Proficient in Microsoft Office Excel PowerPoint and Word Strong communication skills
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines.
Strong interpersonal skills with the ability to work in a team environment.
Ability to multitask and prioritize items with specific time constraints.
Clientfocused mindset with proven ability to respond quickly to internal and external client requests.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity customer focus and innovation. Get to know us at and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.