Presales Consultant Customer Experience & Support Solutions
Presales Consultant Customer Experience & Support Solutions
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3-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Zoho UK is seeking a driven and customeroriented Presales Consultant to contribute to the continued expansion of our customer experience and engagement product suite. This includes solutions related to help desk systems live chat telephony remote support and customer feedback.
As an integral part of our presales team the successful candidate will work closely with prospective clients to understand their business requirements articulate how Zoho s solutions can meet their needs and support them throughout the technical evaluation process. The role requires a blend of technical product knowledge consultative engagement and strong communication skills to help clients enhance their customer service operations.
Key Responsibilities:
Lead discovery sessions to gather insights into customer operations challenges and business objectives.
Deliver customised product demonstrations that effectively showcase Zoho s capabilities in addressing specific client needs.
Provide consultative and technical support throughout the evaluation phase via video calls email and chat sessions.
Collaborate with the sales team to develop tailored proposals that align with client requirements.
Support the completion of RFI/RFP responses and assist in the development of proofofconcept environments and solution documentation.
Represent Zoho at trade shows industry events and client meetings as required.
Stay up to date with product enhancements and emerging trends in customer support and experience technology.
Requirements
Minimum 35 years experience in a presales solutions consulting or other customerfacing technical role preferably within SaaS or the customer experience domain.
Handson experience with customer support platforms such as Zoho Desk Zendesk Freshdesk Intercom Genesys or similar solutions.
Solid understanding of multichannel support environments including live chat telephony email remote assistance and feedback collection.
Excellent presentation and communication skills with the ability to convey technical concepts to both technical and nontechnical stakeholders.
Proven ability to manage multiple engagements simultaneously with a methodical and proactive approach.
Selfmotivated and adaptable with a demonstrated capacity for independent learning and keeping pace with evolving technologies.
A collaborative teamoriented mindset with a strong focus on customer success.
Willingness to travel occasionally for events client visits or internal meetings.
Benefits
- This is a fulltime position with a 40hour working week 25 annual leave days and permanent contract.
- Competitive salary package aligned with candidates qualifications experience and the market value of the role.
- Opportunity to work and learn from teams in marketing account management solution engineering and partnerships management.
- Opportunity to work with a Global team and contribute to the growth of a leading technology company.
- A vibrant international and inclusive environment.
Requirements 3-6 years of experience in solution consulting or a similar role, within the SaaS industry specializing in CRM or customer experience products. Proven track record of successful solution delivery to enterprise clients. Strong understanding in SaaS industry especially working on products including but not limited to CRM, Helpdesk software, its implementation, and its impact on customer engagement and business processes. Excellent communication, presentation, and interpersonal skills, capable of working collaboratively in a client-focused environment. Strong analytical and problem-solving skills with a consultative approach to addressing client needs. Fluency in English and French is mandatory for this role Ability to travel as needed to meet with clients, attend conferences, and lead engagements. Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role Supportive and inclusive team and colleagues MacBook, mobile and paid SIM Company provided Lunch Permanent Contract after the successful completion of the probationary period A vibrant international environment Reimbursement of approved business expense Opportunity to work with a global team and contribute to the growth of a leading technology company It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards. Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!
Employment Type
Full Time
