This is a remote position.
Schedule:
- Mondays to Fridays 9:00 am to 6:00 pm Knoxville TN USA Eastern Time (with 1hour unpaid break)
Responsibilities:
1. AI Tool & Agent Management
Evaluate test and implement AI tools (e.g. GPTs copilots chatbots automation platforms) aligned to business needs.
Build and manage GPTs internal chatbots and prompt libraries for teams.
Ensure integrations align with company data policy and cybersecurity best practices.
2. AI Governance & Security
Establish and maintain policies for responsible AI use (data privacy prompt engineering model usage).
Collaborate with leadership to vet and approve external AI tools and APIs.
Monitor AI usage to identify risks shadow AI or misuse.
3. Staff Enablement & Support
Provide 1:1 coaching and support to team members implementing AI in their workflows.
Create short guides training videos and AI recipes tailored to each department.
Maintain a shared AI knowledge base with updates toolkits and prompt examples.
4. AI Opportunity Discovery
Partner with department leaders to identify highimpact repeatable use cases.
Proactively seek out bottlenecks where automation or AI augmentation can unlock capacity.
Track ROI and adoption metrics for AI initiatives.
5. CrossFunctional Collaboration
Coordinate across teams (Ops Sales Finance Marketing etc.) to build alignment on tool use.
Lead internal pilots and phased rollouts for AI implementations.
Ensure new tools integrate with existing systems (e.g. CRM ticketing workflow).
6. Stay Ahead of the Curve
Monitor trends in AI tools LLM advancements and automation platforms.
Bring forward emerging tools or strategies for quarterly planning.
Act as RCN s internal AI evangelist translating hype into practical value.
Requirements
- Proven experience working with AI tools (e.g. GPTs chatbots automation platforms).
- Ability to evaluate test and implement AI tools for business use.
- Strong understanding of AI governance data privacy and cybersecurity best practices.
- Skilled in prompt engineering and managing internal AI agents or chatbots.
- Familiarity with system integration (e.g. CRM ticketing workflow tools).
- Basic knowledge of ROI tracking and performance measurement.
- Strong communication skills to train and support staff on AI tools.
- Ability to create clear guides videos and support materials.
- Experience working crossfunctionally with multiple teams (e.g. Sales Ops Finance).
- Comfortable leading pilots workshops and internal rollouts.
- Ability to identify opportunities for AIdriven improvements.
- Proactive in discovering automation use cases and solving workflow bottlenecks.
- Track record of aligning AI solutions with business goals and team needs.
- Keeps up with the latest trends in AI and automation.
- Willing to bring forward new ideas and tools for ongoing improvement.
- Passionate about responsible AI use and acting as an internal advocate for smart AI adoption.
- Bachelors degree in a relevant field (e.g. Computer Science Information Systems Business or related) or equivalent experience.
- Experience with AI tools like OpenAI Microsoft Copilot Zapier Notion AI or similar is a plus.
Benefits
- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent workfromhome position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates and the rate depends on your performance in the application process.
ZR23003JOB
Proven experience working with AI tools (e.g., GPTs, chatbots, automation platforms). Ability to evaluate, test, and implement AI tools for business use. Strong understanding of AI governance, data privacy, and cybersecurity best practices. Skilled in prompt engineering and managing internal AI agents or chatbots. Familiarity with system integration (e.g., CRM, ticketing, workflow tools). Basic knowledge of ROI tracking and performance measurement. Strong communication skills to train and support staff on AI tools. Ability to create clear guides, videos, and support materials. Experience working cross-functionally with multiple teams (e.g., Sales, Ops, Finance). Comfortable leading pilots, workshops, and internal rollouts. Ability to identify opportunities for AI-driven improvements. Proactive in discovering automation use cases and solving workflow bottlenecks. Track record of aligning AI solutions with business goals and team needs. Keeps up with the latest trends in AI and automation. Willing to bring forward new ideas and tools for ongoing improvement. Passionate about responsible AI use and acting as an internal advocate for smart AI adoption. Bachelor's degree in a relevant field (e.g., Computer Science, Information Systems, Business, or related), or equivalent experience. Experience with AI tools like OpenAI, Microsoft Copilot, Zapier, Notion AI, or similar is a plus.