Field Service Engineer
Field Service Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role:
The Senior Field Service Engineer is responsible for 2nd level client support and services. This position works closely with other IT departments for incident and problem resolution and service request fulfillment within agreed service level. The senior FSE will have more in depth technical experience than the FSE and is likely to take the lead in more complex troubleshooting and provides backup to the supervisor. Tasks include:
Maintain applications on end user devices: install/uninstall troubleshoot data recovery and maintain applications products and equipment.
Maintain the estate of end user devices: Identify analyze and repair equipment failures. Order and replace parts/material as needed.
Maintain other equipment including printers scanners warehouse equipment such as RDTs etc.
Be the local hands and eyes for network and server equipment based locally.
Determine recommend and test which products or software best suit our customers needs.
Provides training guidance to endusers ensuring delivery of high quality and proactive support.
Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.
What Youll Do:
Provide first and second level support for incidents and service requests to business colleagues. (50%)
Leads problem resolution of more complex incidents and problems. (20%)
Take part in Technology projects as required either as the local IT colleague or as part of a wider global endeavor. (10%)
Maintains asset inventories ensures stock of devices and peripherals is appropriate orders new equipment etc. (10%)
Serves as the backup to the supervisor or manager (10%)
What Were Looking For:
5 to 8 Years of relevant work experience.
High School degree required
Other Education / Certifications: MCSE SCCM ITIL Foundation CCENT. Knowledge of common TD SYNNEX applications.
Able to execute instructions and to request clarification when needed.
Able to perform basic mathematical calculations.
Able to recognize and attend to important details with accuracy and efficiency.
Able to communicate clearly and convey necessary information.
Possesses strong multicultural interpersonal skills.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to maintain and promote social ethical and organizational standards in conducting internal and external business activities.
Able to work independently with minimum supervision.
Able to maintain confidentiality of sensitive information
Able to build solid effective working relationships with others.
Able to exhibit ability to be sensitive to the needs concerns and feelings of others.
Able to quickly learn new systems and technology.
Able to use relevant computer system applications at an advanced level.
Working Conditions:
Occasional nonstandard work hours or overtime as business requires.
Oncall availability required as necessary.
Professional office environment.
Some travel required.
#LIPN
Key Skills
Whats In It For You
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more ondemand courses.
- Elevate Your Personal WellBeing: Boost your financial physical and mental wellbeing through seminars events and our global Life Empowerment Assistance Program.
- Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peertopeer conversations and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new coworkers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal peerled inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.
Dont meet every single requirement Apply anyway.
At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds perspectives and skills. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity or expression sexual orientation protected veteran status disability genetics age or any other characteristic protected by law.
TD SYNNEX is an EVerify company
Employment Type
Full-Time
