Travelling Head of Hotel Services & Product Development

Mission Statement

Deliver exceptional and consistent hotel experiences across all vessels driving satisfaction operational excellence and continuous innovation while ensuring expectations are met across U.S. German and B2B charter operations (French Expedition).

Job Summary

As Travelling Head of Hotel Services & Product Development you will oversee shipboard hotel operations and ensure smooth coordination with shoreside departments including HR Purchasing Marine and Compliance. You will lead the ongoing development of our hospitality experience act as a mentor to onboard teams and serve as the gatekeeper of operational standards and company values across our fleet.

Supervisory Responsibilities

All onboard Heads of Department (HODs)
Hotelrelated positions across the company fleet

Key Duties & Responsibilities

Oversee all hotel departments onboard including Reception/Guest Services Restaurant & Bars Purser/Administration Housekeeping Land Programs and Entertainment
Lead full hotel operations including guest services F&B housekeeping finance excursions and administration
Prepare and manage the annual hotel budget in line with company goals
Maintain responsibility for achieving company KPIs in revenue cost control and guest satisfaction
Review and oversee onboard financial reporting
Act as the primary point of contact for charter partners ensuring their service standards are consistently met and exceeded
Guide product development and innovation tailored to U.S. German French and other key markets
Supervise hotel maintenance in collaboration with the technical team and service vendors
Ensure compliance with maritime and hospitality industry regulations (CLIA ISM Code HACCP etc.)
Promote and enforce company culture values and standard operating procedures (SOPs)
Oversee project rollouts and support the implementation of new service initiatives
Support training and development programs for hotel staff at all levels
Participate in HR planning and succession development
Serve as a key member of the companys Emergency Response Team
Review and approve all nonfood procurement orders from vessels
Coordinate quality assurance initiatives aligned with SOPs and service standards

Qualifications :

Required Skills & Competencies

Demonstrated leadership in managing multicultural multinational hotel teams
Excellent verbal and written communication skills in English (C1 level minimum)
Strong coaching training and team development ability
Confident presenter and communicator across all organizational levels
Proficiency in Microsoft Office especially Excel
Experience with dry docks and refurbishment projects is a plus
Flexibility and willingness to travel frequently across the fleet
Working knowledge of hotel quality and compliance systems

Education & Experience Requirements

Minimum 5 years of experience as a Hotel Director onboard a cruise vessel

Bachelors degree in Hospitality Business or related field
Completion of a recognized Hotel Management program is highly preferred
Background in expedition cruising and longduration/world cruises preferred
Fluency in English; German language skills considered an asset

Additional Information :

Reporting To:

Senior Director of Operations

Remote Work :

No

Employment Type :

Contract