Consultant, Customer Experience
Consultant, Customer Experience
Posted on :
10-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Responsible for defining understanding and adherence to our service standards across the network by making sure that our service touch points are adequately equipped to deliver service optimally.
- Responsible for defining recovery strategies due to service failures as well as service monitoring at different customer touch points.
- Responsible for coordinating service measurement interventions (ISS Mystery shopping Voice of customer survey etc).
- Track and report trend of exceptions and exceptional service identified in the network.
- Coordinate stakeholder engagement for the team ( Post mystery shopping engagement post ISS etc.)
- Track and report trend of exceptions and exceptional service identified in the network.
Qualifications :
- BSc in any related field.
- Professional Certification can be an added advantage.
Experience:
- Minimum of 5years experience in customer experience/customer facing related roles.
Additional Information :
Behavioural Competencies:
- Interacting with People
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Upholding Standards
Technical Competencies:
- Creative Mindset
- Excellent interactive and assertive skill
- Attention to detail.
- Good innovative skills
- Good Excel and Power Point skills
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
