Research Patient Care Assistant

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Promotes a positive work environment with the interprofessional care team. Participates in teamwork by responding positively to requests for assistance. Works well with others to make contributions to the work effort as a whole and facilitates research interventions.

• Interacts with peers staff and physicians in a supportive and respectful manner. Encourages open communication to achieve mutual understanding. Communication to promote both work efforts and problem resolution is clear and professional. Collaborates with all members of the interprofessional team by actively communicating and reporting pertinent patient care information in a clear and timely manner.

• Contributes towards improvement of department scores for employee engagement i.e. peertopeer accountability.

• Documents per research study protocol where applicable care administered diagnostic measurements treatments and procedures in accordance with established policies and procedures. Responds to the call light system contacting nursing personnel as appropriate and follows through with meeting patient needs.

• Performs clinical research support functions as assigned by the Clinical Trials Manager including but not limited to performing research interventions in various hospital units and maintaining study interventions and research study equipment as outlined in the research protocol.

• Follows the patient and familycentered care standards and provides direct patient care under the direction of a registered nurse/Clinical Trials Manager

• Performs clinical research support functions as assigned by the clinical trial manager including but not limited to approaching research candidates data abstraction and recording in case report forms (CRFs).

• Contributes towards improving department scores for patient satisfaction on unitbased scorecard through peertopeer accountability i.e. adhering to research intervention/protocols.

• Assists with maintaining cleaning and stocking of equipment and supplies as established on assigned unit. May serve as an inhouse courier which may include retrieving blood hand delivering labs tele boxes etc. Organizes the workflow problemsolves basic and routine matters and manages multiple ongoing priorities seeking guidance and assistance from a licensed nurse or Clinical Trials Manager.

• Reports observations conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families keeping the safety of the patient in mind.

• Provides appropriate communication to nurses PCAs and fellow RCPAs to collaborate and promote patientcentered care.

• Conducts rounding according to research protocols to ensure patient needs are met. Ensures accurate research data collection documentation organization and safety of study volunteers.

• Assists Clinical Trial Manager in identifying opportunities for research workflow process improvement providing recommendations and contributing to meeting department and hospital targets for quality and safety.

• Assures study conduct meets appropriate Institutional Review Board (IRB) Federal Drug Administration (FDA) Institutional Council of Harmonization (ICH)/Good Clinical Practice (GCP) and agency guidelines.

• Uses resources efficiently; does not waste supplies. Selfmotivated to independently manage time effectively and prioritize daily tasks minimizing incidental overtime. Utilizes time between heavy workloads efficiently and helps other team members.

• Seeks guidance and validation of knowledge base skill level and decisionmaking as necessary especially in areas of question from the Clinical Trials Manager and assigned licensed personnel. Completes and updates the individual development plan (IDP) on an ongoing basis.

• Identifies and assists with opportunities for performance and operational improvement(s). Supports change initiates and adapts to unexpected changes.

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.)

• Must possess one of the following:
• PCA externship
• PCA internal internship
• Six months of direct patient care experience
• Enrolled in a school of nursing program with a completed first clinical rotation
  

• BLS Basic Life Support (AHA)

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Performs basic patient care activities of daily living (ADLs) within unit specific defined limits and job scope such as assistance with patient elimination hygiene comfort safety nutrition and progress activity

• Completes required continuous training and education including departmentspecific requirements

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional Yes
• Other (department approved) No

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist Research Institute was formed in 2004 to rapidly and efficiently translate discoveries made in the laboratory and the clinic into new diagnostics therapies and treatments. The research institute was created to provide the infrastructure and support for these endeavors and to house the technology and resources needed to make innovative breakthroughs in important areas of human disease. A 540000 square foot building dedicated to research the research institute houses over 1500 staff and trainees 284 principal investigators and has more than 570 ongoing clinical trials.