Front Office Supervisor - The Wickaninnish Inn

Join our Front Office Team as a Front Office Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized by Forbes Michelin (Two Keys) AAA 4Diamond and T&Ls Worlds Best Hotel.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team delivering excellence to our guests while achieving the highest sustainability practices and creating a lasting legacy for our families and communities.

As a Front Office Supervisor you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux AAA 4 & 5 Diamond and Forbes Standards.
• Support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a handson supervisor assisting the team as they strive to meet or exceed guests expectations.
• Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor and/or follow up with guest concerns as necessary.
• Participate in all Human Resource functions within the Front Office Department as directed by the Front Office Manager.
• Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members.
• Assist in creating implementing monitoring and continually improving systems designed to organize and control the efficient flow of guests team members & supplies through the Front Office Department.
• Participate in the creation and achievement of the annual budget for the Front Office Department as directed by the Front Office Manager.
• Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas.
• Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department.

Qualifications :

Our ideal candidate will embody the West Coast culture while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux AAA 4 & 5 Diamond and Forbes Standards.
• The desire to assist and lead by example and be a proactive member of the Front Office Leadership Team.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• The ability and desire to lead a worldclass Front Office team.
• Excellent Human Resources skills.
• A minimum 2 years management or supervisory experience in the Front Office of a highend full service facility.
• Excellent interpersonal verbal and written communication skills.
• Strong organizational skills attention to detail ability to multitask in a stressful environment and creative problem solving skills.
• Knowledge of standard operating financial statements as well as the budgeting process scheduling and effective cost management.
• Working knowledge of Maestro PMS Microsoft Word Squirrel File Maker Pro Excel.
• The flexibility and enthusiasm to work evenings weekends and holidays.
• A valid BC Class 5 Drivers License. Applicants must be eligible for a BC Class 5 drivers license and have a minimum of two years of clean driving experience in their home country.
• The ability to make a 2year commitment to the position.

Salary/Wage: $49750.00 per year

Additional Information :

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges youll have access to alongside your experience at the Inn: Employment Benefits 

By submitting an application you are attesting that the information given is accurate. As we receive a high volume of emails we are only able to respond directly to you if your resume and interests align with our currently available positions.

Remote Work :

No

Employment Type :

Fulltime