Senior Administrative Assistant â Air & Water Customer Experience
Senior Administrative Assistant â Air & Water Customer Experience
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Job Description
At GE Appliances a Haier company we come together to make good things for the fastestgrowing appliance company in the U.S. were powered by creators thinkers and makers who believe that anything is possible and that theres always a better believe in the power of our people and in giving them the freedom to explore discover and build good things together.
The GE Appliances philosophy backed by three simple commitments defines the way we work invent create do business and serve our communities:we come togetherwe always look for a better way andwe create possibilities.
Interested in joining us on our journey
As a GE Appliances Senior Administrative Assistant Air & Water Customer Experience you will play a key role in supporting the Sales and Marketing divisions of the Air & Water Solutions by providing administrative support to the Sales & Marketing Executives as well as coordinating customer visits. This role ensures seamless customer experience through proactive planning and professional execution of customer visit activities by working closely with internal teams training center specialists and site leaders and managing the behind the screens processes including intake procedures stakeholder communication logistics and followups. This role is essential to providing a highquality customer experience for visits to any of the four GE Appliances Air & Water Solutions training centers across the US (one in each of the following locations: Louisville KY; Dixon CA; Dallas TX; and Stamford CT).Position
Senior Administrative Assistant Air & Water Customer ExperienceLocation
USA Louisville KYHow Youll Create Possibilities
Essential Duties & Responsibilities
- Conduct a thorough intake process for each customer visit request by gathering relevant details compiling necessary information and collaborating with training center specialists to determine feasibility and accommodations.
- Manage all logistical arrangements to create a seamless visit/training experience for customers including booking hotels ordering meals requesting parking passes and visitor badges and coordinating transportation to and from the training location.
- Serve as the primary point of contact for internal stakeholders including site leads and ASMs ensuring they are informed and engaged in the planning process.
- Verify and confirm budget availability for each training session ensuring all necessary expenses are approved and accounted for prior to purchase.
- Provide handson support for Louisville KYbased visits by assisting with physical site preparations such as cleaning organizing and setting up the space as well as dayof training support as needed.
- Support continuous improvement through postsession activities such as sending thankyou communications and distributing posttraining surveys to gather valuable feedback.
- Take on additional coordination responsibilities as needed related to customer visit coordination that ensure efficient and effective visits.
- Maintain inventory of Sales and Marketing materials such as displays POP SWAG or literature
- Coordinate Regional Trade Shows and streamline the show in a box kits
- Provide essential administrative support to the Sales and Marketing executive leaders within the Air & Water Solutions team. This includes various duties such as assisting new team members with onboarding equipment ordering T&L etc.
What Youll Bring to Our Team
Position Competencies (Required Knowledge Skills & Abilities)
- Independent Contribution: Operates as a seasoned individual contributor working under limited supervision in routine situations while consistently delivering highquality results.
- Problem Solving: Effectively analyzes nonroutine problems applying basic analytical skills to develop appropriate solutions and demonstrates the ability to make minor adjustments to working methods and independently resolve challenges.
- Adaptability: Displays flexibility in approach by modifying work methods as needed to meet evolving demands. Able to adjust to changing priorities while maintaining efficiency and effectiveness.
- Communication: Able to clearly explain practices procedures and policies to stakeholders ensuring mutual understanding and alignment. Effectively engages in and leads discussions that require agreement with individuals outside of the immediate job area.
- Job Knowledge: Possesses a broad understanding of operational systems and best practices and applies this knowledge to optimize processes and contribute to organizational success.
- Systems Knowledge: Proficient in Microsoft Office Suite (including Outlook Excel PowerPoint and Teams).
Educational and Experiential Background
- High School Diploma GED or equivalent.
- Minimum of 5 years experience in event coordination/planning administration and/or business operations support.
- Collaborate effectively with both internal stakeholders and external partners to ensure seamless communication and service delivery.
- Follow established processes while identifying opportunities for improvement; contribute to process creation and optimization initiatives.
- Thrive in a matrixed organizational structure navigating crossfunctional relationships and priorities to drive results.
Preferred Education/Experience
- Completion of a Technical or Vocational training course related to event coordination & planning or business administration/support.
Working Conditions & Travel Requirements
- Working conditions are typical for an office environment.
- 0% ongoing travel.
Our Culture
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued connected and empowered to contribute while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard valued and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging purpose and engagement. Reflect the diversity of the communities we serve through our workforce products and practices.
By further embedding Zero Distance into our People and Culture framework we will continue to build a deeply connected organization. We are cultivating a culture of engagement belonging and connection because while attracting new talent remains a priority retention is a cornerstone of our strategy.
GE Appliances is a trustbased organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual team and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Appliances participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply please send an email
Required Experience:
Senior IC
Employment Type
Full-Time
