Technical Support Analyst
Technical Support Analyst
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Job Description
Summary
The Technical Analyst provides AMAROKs Field Operations with technical support and monitors technical analysis to help prevent reoccurring product issues and/or downtime. This role also provides support for AMAROKs Installation Customer Care and Sales Department. The Technical Analyst will provide adept technical support through multiple communication channels while setting an example of highquality work and company engagement.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provide technical support to internal and external customers through multiple communication channels (phone video conferencing email etc.).
- Provide educational information and training on AMAROKs security system to internal and external customers.
- Monitor emails to quickly process technical assistance request.
- Properly program alarm panels (compass) and ensure activation of LTE.
- Serve as the subject matter expert for ICT access control.
- Manage customer security administration including log in credentials and programming information.
- As needed triage service needs and create service tickets.
- Collaborate with external customers IT department to establish secure connectivity to appropriate network(s).
- Program and/or troubleshoot wireless radios and camera systems remotely.
- Audit system programming and monitor protocols and procedures.
- Monitor technical data to support predictive analytics and system calibration.
Approximate Compensation: $60000 $65000 annually. Compensation is determined based on experience skillset travel and geographical location.
See what our employees have to say about working for AMAROK! recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age race color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex or veteran status.
Once you submit your application AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process and to understand our commitment to keeping your personal data safe please review our Data Privacy Policy here Experience:
IC
Employment Type
Full-Time
Key Skills
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