Tier 2 IT Support Specialist- Arlington, VA
Tier 2 IT Support Specialist- Arlington, VA
Posted on :
10-05-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-05-2025
Job Description
Tier 2 IT Support Specialist Arlington VA
Job Description
Overview
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information analytics and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100 CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to create truly unique and valuable offerings to our customers. Weve continually refined transformed and perfected our approach to our business creating a language that has become standard in our industry for our customers and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.
We are seeking an experienced IT Support Specialist to join our dynamic team. In this role you will play a key part in enhancing the productivity of CoStar Group employees by serving as the primary point of contact for IT support and issue resolution. You will be responsible for diagnosing and resolving issues related to hardware proprietary and thirdparty software LANs and VDIs. Support will be provided through multiple channels including phone email remote access tools and inperson assistance. Were looking for someone who thrives on delivering exceptional customer service takes initiative solves problems efficiently and communicates effectively. The ideal candidate will be comfortable managing multiple highpriority tasks in a fastpaced environment ensuring timely and professional support at all times.
This position is located in Arlington VA and offers a schedule of 4 days onsite and 1 day remote.
Responsibilities
- Provide guidance assistance coordination and follow up on client questions problems or malfunctions of all systems applications hardware and software installed and maintained by the company.
- Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools.
- Assist in user account administration including onboarding/offboarding and access control.
- Document problems and solutions in the Service Desk ticketing system.
- Maintain an inventory of IT assets and assist in lifecycle management.
- Contribute to knowledge base development for recurring issues and support documentation.
- Inform management of potential problems and identifies problem trends.
- Install hardware and peripheral components such as monitors keyboards printers etc.
- Install configure maintain and upgrade computer hardware and software.
- Provide videoconference administration and support as needed.
- Escalate complex problems to senior IT staff or specialized teams as needed.
- Any other duties and special projects as assigned.
Basic Qualifications
- Bachelors Degree required from an accredited not for profit university or college.
- A track record of commitment to prior employers.
- 2 years of experience in corporate IT or Service Desk role.
- Proficiency with Windows and macOS environments.
- Experience supporting Active Directory Azure and Microsoft Office 365.
- Ability to manage multiple priorities in a fastpaced environment.
- Ability to lift/move equipment up to 50 lbs.
Preferred Qualifications and Skills
- O365 Administration experience.
- Basic understanding of networking concepts (TCP/IP DNS).
- IT certifications (CompTIA A Network Microsoft MTA/MCSA etc.).
- Experience supporting mobile devices such as iPads iPhones etc.
Whats in it for You
When you join CoStar Group youll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performancebased incentives. CoStar Group also invests in your professional and academic growth with internal training tuition reimbursement and an interoffice exchange program.
Our benefits package includes (but is not limited to):
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Life legal and supplementary insurance
- Virtual and in person mental health counseling services for individuals and family
- Commuter and parking benefits
- 401(K) retirement plan with matching contributions
- Employee stock purchase plan
- Paid time off
- Tuition reimbursement
- Onsite fitness center and/or reimbursed fitness center membership costs (location dependent) with yoga studio Pelotons personal training group exercise classes
- Access to CoStar Groups Diversity Equity & Inclusion Employee Resource Groups
- Complimentary gourmet coffee tea hot chocolate fresh fruit and other healthy snacks
We welcome all qualified candidates who are currently eligible to work fulltime in the United States to apply. However please note that CoStar Group is not able to provide visa sponsorship for this position.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drugfree workplace and perform preemployment substance abuse testing.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drugfree workplace and perform preemployment substance abuse testing
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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