Business Services Intern
Business Services Intern
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Salary Not Disclosed
1 Vacancy
Job Description
Job Details
Description
Summary
The Business Services Intern will provide critical support as a generalist skilled at tackling hightouch and highvolume transactions and interactions of lower complexity where needed within the Centralized Business Services (CBS) unit. The Business Services Intern will support all functions including (but not limited to): Billing Claims Support and Customer Service.
The Business Services Intern will work alongside all units of the CBS department with the goal of providing the highest level of service to our customers. They will have a positive customerfirst attitude and be willing to assist others wherever the highest demand of need is on a daytoday basis.
Essential Duties and Responsibilities
- Process transactions across all of the Centralized Business Service functions
- Take inbound calls from agents and/or insureds while delivering exceptional customer service
- Communicate with agents and/or insureds for additional information via phone and email
- Create automated workflows from scanned documents and/or shared email inboxes.
- Print and/or type forms and other documents as needed
- Electronically file documents and records
- Assemble mailings
- CompletespecialassignmentswithintheCentralizedBusinessServices area
Qualifications
Required Skills and Abilities
- Effective time management organization and computer skills
- Good listening and decisionmaking skills
- Detail oriented accurate and efficient
- Excellent customer service skills
- Ability to work effectively in a team environment
Education and/or Experience
- High school diploma or general education degree (GED) required.
- Additional college/business education or related work experience preferred.
- Insurance courses optional.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit reach with hands and arms to operate computer keyboard talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision and ability to adjust focus.
Required Experience:
Intern
Employment Type
Intern
