Special Services Coordinator
Special Services Coordinator
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Job Description
The Special Services Coordinator liaises between the warehouse team install team and the Customer to coordinate services including gobacks and warranty repairs. This role has an in depth understanding of CAD functionality including service mode the standard product guide and installation practices. The Special Services Coordinator has a high level of urgency and detail and is confident making decisions independently in the best interest of the client.
What We Offer:
California Closets has both companyowned and franchise locations. This location is companyowned therefore earns the following benefits:
- Health insurance Medical Dental and Vision
- PTO days floating holidays paid holidays and sick days
- 401K retirement plan with company match
- 40 hours/week with overtime potential
- Grow your career with us many promotional opportunities are available
Franchises are independently owned and operated and may offer different benefits.
Pay range: $25$27/hour
Duties and Responsibilities:
- Works with Plan Reviewers and Installation Scheduler and/or Install Operations Specialist to coordinate gobacks and warranty repairs.
- In depth understanding of 3DCADSoft construction and service mode functionality
- Reads and interprets installer goback reports and convert them into actionable reports while partnering with installers as needed for additional detail on needed parts or services.
- Assists the installation team in identification and formulation of a recovery plan as needed including same day job saves quick turnaround gobacks and delivering material to job site.
- Alerts clients of delay in completion due to material damage as required
- Works in coordination with Sales and Installation Managers to ensure effective and efficient customer recovery in service situations; will take the lead in resolving and act as point of contact as needed for customers during goback service.
- Processes postinstall folders for those jobs involving go backs coordinating with Office team once service is complete for final processing.
- Frequent oneonone contact with vendors internal partners and current location team
Qualifications :
- 12 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry preferably within a luxury brand environment
- Strong communication interpersonal and presentation skills
- Ability to communicate politely clearly and professionally with clients
- Ability to work quickly and accurately data entry
- Ability to provide an exceptional client experience aligned to the company values
- Tech savvy with the ability to quickly learn and apply various business systems (CAD Epicor CC Dashboard Salesforce Microsoft Office etc.)
Additional Information :
Check out our careers page for more open positions: Careers & Available Jobs
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We are an equal opportunity employer. We EVerify.
All your information will be kept confidential according to EEO guidelines.
Privacy Policy: and Conditions: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
