Back Office Advisor - German Speaking
Back Office Advisor - German Speaking
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Job Description
Does working at one of Europes largest fintech companies sound interesting to you Are you keen to join a rapidly growing team in an international environment where youll get tons of opportunities to develop yourself and collaborate with colleagues from all over Europe If so you are in the right place!
Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation we empower businesses and consumers alike to thrive in an increasingly digital world.
In BackOffice our contribution is to serve our customer banks and cardholders. We are keen to perform with the great quality and with the high efficiency. We offer you interesting and challenging tasks in international environment. We give you the opportunity to use your customer service skills and expertise on the job to show excellence in customer journey.
BackOffice workers primary tasks and responsibilities are monitoring of consumers credit and accounts in accordance with the operating instructions and the defined credit policy collection agency cooperation processing of credit account changes and processing of card applications. In addition the backoffice job description includes customer service for cardholders banks and other external and internal stakeholders
Your Responsibilities:
- monitoring and evaluating customers credit card usage
- monitoring payment defaults
- cooperation with collection agencies monitoring receivables in collection and making assignments to the collection agency
- processing credit card applications
- processing changes to credit accounts
- customer service for cardholders banks and other external and internal stakeholders
backoffice work related to: - handling of email and other written inquiries
- organizing and prioritizing own and teams daily work within given limits and schedules
- cooperation with internal and external partners
- other tasks assigned by the manager
- experience in customer service
- good communication skills in German and English both verbal and written.
- relevant education and experience in payment industry banking credit management (precollection collection) ; experience from the contact center environment is seen as a benefit
- independent working style and decisionmaking ability
- ability to understand largescale issues
Besides that little twist in your personality that makes you we are looking for a colleague who is:
- ability to work on shift between 818 Monday to Friday
- flexible and cooperative with a team player attitude
- ability to work with multiply tools
- pressure tolerance and the ability to tolerate incompleteness
- positive mindset to change
- development and curious oriented mindset
- skills and will to find new ways to work
- an opportunity in a valued fintech company in an interesting and always expanding market
- appropriate training and support with highquality standards
- competitive salary
- employment contract with the starting date in August
- medical life accident & critical illness
- sports benefits
- entertainment events for employees
- trainings and courses
- awesome colleagues and great team spirit with a positive and professional mindset
- opportunity for interesting career and growth path internally
Required Experience:
Unclear Seniority
Employment Type
Full-Time
